Customer Relationship Manager
Resume:
Page *
MICHELLE MARTINEZ
Customer Relationship Manager
EXPERTISE
Customer Relationship
Management (CRM)
Strategic Sales Initiatives
Cross-Functional Team
Collaboration
Issue Resolution
Account Management
Executive Support
Office Administration
Data Entry
Cross-Cultural Collaboration
Cross-Functional Team Building
Effective Communicator
Client Relations
Relationship Building
Time Management
Customer Satisfaction
Team Leadership
Consensus Building
Dynamic and results-driven Customer Relationship Manager with 15+ years of experience in driving business growth and ensuring customer satisfaction within multi-million-dollar accounts. Expert in strategic relationship building, cross functional team leadership, and executing complex sales initiatives. Recognized for exceptional problem-solving skills, adaptability, and delivering outstanding customer experiences across diverse settings. Proven track record of achieving high customer satisfaction and retention rates through effective communication and proactive issue resolution. SUMMARY
CONTACT
*********.**@*****.***
3321 Oak Lane, Royse City,
Texas 75189
PROFESSIONAL EXPERIENCE
Exela Technologies, Irving, Texas 06/2008 - Present Exela Technologies is a leader in business process automation (BPA), leveraging a global footprint and proprietary technology to provide digital transformation solutions that enhance quality, productivity, and end-user experience. Customer Relationship Manager
Spearhead comprehensive business relationship management strategies within designated territories, ensuring service delivery surpasses customer anticipations.
Lead strategic sales campaigns, orchestrating collaborative endeavors across departments to oversee every facet of the sales process.
Proactively address customer inquiries and grievances with promptness, guaranteeing swift and satisfactory resolutions.
Diligently investigate and resolve service discrepancies and product concerns to uphold unparalleled customer satisfaction.
Streamline customer account management processes, proficiently handling applications, orders, and inquiries.
Foster seamless communication channels between internal departments to expedite request handling and resolve outstanding issues efficiently.
Maintain meticulous records documenting customer interactions, transactions, feedback, and resolutions.
Deliver comprehensive written responses and information to customers, exhibiting meticulous follow-up on all communications.
Customer Service Representative
Resolved all customer service issues effectively, coordinating with cross-functional teams to find creative solutions.
Communicated directly with customers via phone, email, and face-to-face interactions.
Listened attentively to customer needs to ensure a positive experience.
Excelled in a service-oriented environment, effectively communicating with customers from diverse backgrounds.
Maintained a friendly and positive attitude, even when dealing with unhappy and unruly customers.
Team Lead
Led a team of customer service representatives, ensuring high performance and adherence to company policies.
Monitored team performance and provided guidance to improve service quality.
Assisted in training new employees and providing ongoing support. EDUCATION
Diploma South Garland High
School 600 Colonel Dr, Garland, TX
75043
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Data Entry Specialist
Entered and updated customer information in the database with high accuracy.
Assisted in managing customer accounts and processing applications. Executive Assistant to the President
Controlled the executive calendar and scheduled meetings.
Managed proper filing of all contracts, agreements, and documents.
Created and maintained an organized system for document archival. Office Administrative Assistant
Warmly greeted arriving guests and facilitated their smooth registration process, ensuring a positive first impression.
Expertly managed front desk duties, including efficiently managing phone communications and regulating access to the President's office.
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