Receiving Associate Customer Service
Resume:
AH
AMBER HENDERSON
***************@*****.*** 951-***-**** Riverside, CA 92501
Focused receiving associate with several years of experience. Successful at collaborating with workers and customers to coordinate deliveries and inspections. Exceptional eye for detail and to take initiative. Hardworking professional well-versed in using problem-solving and organizational skills to coordinate shipping and receiving duties. Accustomed to successfully examining shipments and facilitating vendor resolutions with little oversight. Excellent document management and deadline monitoring skills. Organized receiving associate with several years of experience the field. Adept at taking initiative and staying efficient after many hours of work. Successful in equipment maintenance and preventive care. . Reliable professional trained in shipping and receiving. Accomplished in handling fast-paced work with professionalism and minimizing discrepancies by meticulously reviewing errors. Quick learner with excellent technical abilities. Diligent and thorough Shipping and Receiving Clerk with excellent attention to detail and in-depth understanding of shipment tracking and support. Keeps center moving smoothly with accurate records and timely processing. Careful about finding and correcting errors.
Talented administrative professional knowledgeable about methods for managing inbound and outbound shipments. Fully versed in computerized tracking, RFID scanning and shipment logging. Dependable in following up on issues. Hardworking and punctual professional works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.
Proactive Unloader with passion for workplace safety and solid background of superior performance in related roles. Demonstrating several years of efficiency and safety, known for contributing to team objectives through hard work and collaboration.
Detail-oriented Clerk equipped with administrative, organizational and customer service skills. Enhances operations with accurate recordkeeping and timely resolutions for diverse problems. Great at managing time in fast-paced environments. Proven skills in receiving, moving and stocking merchandise. Efficient, accurate, and hardworking team player knowledgeable about grocery stocking and rotation procedures. Comfortable lifting up to 50 pounds. Responsible stock and order management professional attentive to details. Highly accurate in recordkeeping, transportation and customer service areas. Identifies and resolves problems without delay to maintain order. Expert with digital recordkeeping.
Skilled in planning practical routes and selecting advantageous shipping methods. Excellent coordination and communication skills used to develop positive professional relationships with carriers. Skilled professional brings strong background in distribution and supply management. Identifies and resolves problems in advance to promote smooth operations. Quick learner with advanced skills in database and word processing software. Hardworking professional offers abilities in supply management and storage organization. Diligent about completing daily assignments and looking for ways to improve operations. Great at tracking inventory and managing shipments. Diligent professional with superior work ethic, friendly demeanor and several years of experience. Customer-focused employee with commitment to quality assurance. Background includes receiving, inspecting and logging products and maintaining cleanliness of storage areas.
Hardworking professional with extensive background making valuable contributions in settings. Detail-oriented professional delivering effective records maintenance and shipping coordination. Systematic Shipping Clerk accurately checks documents, resolves concerns, and moves materials. Excellent multitasking, relationship-building and prioritizing skills.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Summary
Skills
Receiving reports
Able to lift [Number] lbs
Palletizer safety
Hand jack use
Barcode scanner use
Loading and unloading
Labeling packages
Package inspection
Pallet jack use
Warehouse Safety
Shipping procedures
US Driver's License
Shipping and receiving
Records Management
Teamwork and Cooperation
Heavy Lifting
Inspection and Quality Control
Shipment Tracking
Safety Procedures
Effective Communication
Self-Motivated and Independent
Attention to Detail
Relationship Building
Warehousing Operations
Microsoft Office Suite
Punctual and Reliable
Warehouse Software Systems
Load Planning
Equipment Maintenance
Safety and compliance
Packing Equipment Operation
Receiving procedures
Burlington Riverside, California
Receiving Associate
03/2023 - 08/2024
Organized backroom storage areas by item type in order to maximize space utilization.
Performed quality assurance checks on incoming products prior to stocking the shelves.
Verified accuracy of shipping documents such as bills of lading, packing lists and invoices.
Updated computerized tracking systems with new stock information such as quantity received, unit cost and total value of shipment. Operated material handling equipment to move pallets of merchandise from receiving area to storage locations.
Utilized RF scanners to accurately track movement of merchandise within facility.
Unloaded trucks manually or using a hand truck or dolly when necessary. Assisted in cycle counts as required for maintaining accurate inventory levels.
Maintained records of all incoming products, including quantity received and location in warehouse.
Sorted and labeled items according to size, type, style, color or product code.
Stocked shelves with newly arrived inventory and removed outdated items.
Ensured compliance with safety regulations while working in the receiving area.
Evaluated receiving processes regularly and recommended improvements where needed.
Processed returns from customers ensuring that any refunds were properly credited back to their accounts.
Managed communication between vendors, transportation companies and internal departments concerning delivery status updates. Received incoming shipments and verified contents against purchase orders, packing slips and invoices.
Inspected goods for damages or defects, reported issues to supervisor and resolved discrepancies with suppliers.
Provided assistance in loading customer orders onto delivery trucks for Experience
shipment.
Investigated inventory discrepancies to maintain recordkeeping validity. Compared shipment contents with paperwork to support inventory accuracy and records management.
Reviewed work orders to check correctness of deliveries. Organized storage areas to maximize movement and minimize labor. Coached new staff preparing outgoing and receiving incoming shipments. Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
Deckers Moreno Valley, California
Packing, Shipping, and Receiving
Assembler
04/2022 - 03/2023
Unloaded trucks using pallet jacks, dollies and hand carts. Verified accuracy of incoming and outgoing shipments against purchase orders, invoices, bills of lading and other records. Inspected returned merchandise prior to restocking shelves. Operated shrink-wrap machines to secure products for shipment. Inspected packages for proper labeling prior to loading onto conveyor belts for shipment.
Prepared outgoing shipments by selecting appropriate packaging materials based on size, weight, fragility and destination of package. Organized warehouse inventory by item, type, size or product code. Reported any damaged or defective items to supervisor immediately upon discovery.
Processed customer returns quickly and efficiently.
Maintained a clean and safe work environment by adhering to all safety protocols and procedures.
Provided support during peak periods as required.
Maintained accurate records of inventory and shipments. Assembled finished product for shipment by packing, crating, loading and securing items.
Prepared documentation to track and report on damaged or missing items. Checked customer orders, labeling and documentation prior to shipment to avoid delays.
Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
Maintained inventory of shipping materials and supplies. Prepared packages for shipping and determined most economical shipping methods.
Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
Recorded shipment data for reporting, accounting or recordkeeping purposes.
Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
Packed, sealed or affixed postage to prepare materials for shipping. Walmart Riverside, California
Cashier Team Lead
02/2019 - 02/2022
Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
Recognized potential theft or fraud attempts by monitoring suspicious behavior.
Identified discrepancies between actual sales figures and expected totals. Maintained a clean work environment by sweeping floors and wiping down counters regularly.
Processed refunds and exchanges according to company policy. Developed strong working relationships with team members to foster collaboration.
Analyzed sales data reports to identify trends in customer buying habits. Conducted inventory audits to ensure accuracy of product levels in the register area.
Provided guidance to cashiers on how to accurately ring up customers' purchases.
Trained new cashiers on proper use of registers and store policies. Coordinated with other departments when additional support was needed during peak hours.
Assisted customers with locating items within the store when requested. Continually evaluated processes for improvement opportunities and implemented changes accordingly.
Performed daily opening and closing procedures for the register area. Monitored cashier performance, providing feedback as needed. Supported other teams when necessary, such as stocking shelves or bagging groceries.
Assisted cashiers with resolving customer complaints and inquiries. Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Inventoried stock and placed new orders to maintain supplies for expected demand.
Answered customer questions and provided store information. Performed merchandising and signage updates during weekly and seasonal promotional changes.
Tracked company inventories, moved excess stock, and arranged products to improve sales.
Directed trash removal and sanitation procedures to keep aisles and register area organized.
Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff. Rotated and merchandised products at point-of-sale to improve impulse buy rate.
Verified customer age requirement for alcohol or tobacco purchases. Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans. Processed payments promptly for customers to exceed productivity standards.
Scanned, priced, and bagged customer groceries quickly to keep lines moving.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Processed customer payments quickly and returned exact change and receipts.
Counted and balanced cashier drawers.
Maintained work area and kept cash drawer organized. Welcomed customers, offering assistance to help find store items. Greeted customers promptly and responded to questions. Offered customers carry-out service at completion of transaction. Processed returned merchandise by strictly following store return and exchange procedures.
Adhered to social distancing protocols and wore mask or face shield. Answered phone calls to assist customers with questions and orders. Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Maintained current knowledge of store promotions to highlight sales to customers.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Answered customers' questions and provided information on store procedures or policies.
Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
Checked personal identifications during alcohol and tobacco sales. Built and maintained productive relationships with employees. Scanned items and checked pricing on cash register for accuracy. The Cooper Corona, California
Receptionist
06/2018 - 01/2019
Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Provided excellent customer service at all times while interacting with both internal and external customers.
Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary. Organized travel arrangements for staff members including flights, hotels, car rentals.
Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Responded to inquiries from internal staff members regarding office operations.
Greeted visitors and provided them with assistance. Verified visitors' identification cards before allowing access to the building. Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Scheduled and confirmed appointments and meetings for management team.
Served visitors by greeting, welcoming and directing to appropriate personnel.
Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
Sorted incoming mail and directed to correct personnel each day. Answered and directed incoming calls using multi-line telephone system. Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
Handled customer inquiries and complaints, providing timely and appropriate solutions.
Developed and maintained a filing system for essential documents, improving office organization.
WaBa Grill Moreno Valley, CA
Cashier
05/2016 - 05/2018
Stocked shelves with merchandise when needed.
Processed returns and exchanges of merchandise in accordance with store policies.
Balanced daily transactions on a computerized point-of-sale system. Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Assisted customers over the phone regarding store operations, product information and order placement.
Provided excellent customer service while promoting loyalty programs to increase sales potential.
Answered customer inquiries regarding store policies and procedures. Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Greeted customers and answered any questions they had about the store's products and services.
Conducted price checks for special orders or discounts as requested by customers.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit. Performed other duties as assigned by management.
Issued receipts, refunds, credits or change due to customers. Followed company security procedures for handling large sums of money. Ensured compliance with all safety regulations within the store environment.
Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Operated cash register or POS system to receive payment by cash, check and credit card.
Accepted cash and credit card payments, issued receipts and provided change.
Collected payments and provided accurate change.
Trained new team members in cash register operation, stock procedures, and customer services.
Scanned merchandise using point-of-sale system for accurate purchase totals.
Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Helped customers find specific products, answered questions, and offered product advice.
Delivered high level of customer service to patrons using active listening and engagement skills.
Discounted purchases by scanning and redeeming coupons. Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Amazon Riverside, California
Shipping and Receiving Clerk
08/2014 - 07/2016
Reviewed customer orders for accuracy prior to shipping goods out of the facility.
Processed returns efficiently according to company policies and procedures.
Coordinated with vendors on shipping schedules and backorders. Received incoming shipments and verified contents against packing slips. Adhered to all safety standards while working with heavy machinery such as forklifts and pallet jacks.
Performed regular cycle counts to maintain accurate inventory records. Maintained accurate records of all goods received and distributed in the warehouse.
Managed hazardous material documentation requirements when preparing orders for shipment.
Monitored inventory levels and re-ordered supplies when necessary. Researched discrepancies between physical count of items versus inventory system reports.
Maintained a clean work area by sweeping, dusting, mopping. Operated computers to access information related to shipping activities. Ensured compliance with safety regulations related to hazardous materials handling.
Utilized RF scanners to track movements of inventory within the warehouse environment.
Processed outbound shipments, including packing and labeling products for delivery.
Organized materials into appropriate storage areas based on product type or size.
Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
Inspected outgoing packages for damage before sealing them up for shipment.
Loaded and unloaded trucks with pallet jacks or forklifts as needed. Received incoming shipments, verifying quantity and quality of items against purchase orders.
Ensured that stock was properly stored in designated areas according to safety regulations.
Assisted in loading and unloading freight from trucks using lift gates or ramps, dollies, hand trucks or other equipment as necessary. Organized deliveries by sorting and stocking receivables Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments. Prepared documentation to track and report on damaged or missing items. Coached new staff preparing outgoing and receiving incoming shipments. Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
Maintained inventory of shipping materials and supplies. Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
Monitored merchandise received and shipped from facility in computer system.
Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
Checked customer orders, labeling and documentation prior to shipment to avoid delays.
Obtained required documentation to process shipments and support movement.
Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
Identified order discrepancies and damaged items and notified supervisor. Prepared packages for shipping and determined most economical shipping methods.
Contacted transport companies and suppliers to expedite, trace, or return shipments.
Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
Inspected and recorded incoming and outgoing orders for count, damage and dates.
Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
Prepared work orders, bills of lading or shipping orders to route materials. Used vendor knowledge to determine shipping procedures, routes and rates.
Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department. Towne Allpoints Santa Ana, California
Packer/Quality Control Inspector
08/2013 - 07/2014
Weighed packages to determine shipping costs.
Provided assistance in the assembly line when needed. Assembled cardboard boxes according to customer specifications. Labeled boxes, crates, and other containers accurately. Wrapped items securely using appropriate packing materials. Responded promptly to customer complaints about packaging issues. Unloaded and loaded trucks with merchandise for distribution. Calculated dimensions of packages prior to shipment. Utilized barcode scanners to track incoming and outgoing shipments. Collaborated with colleagues from other departments in order to coordinate efficient workflow processes.
Reported any damaged goods or discrepancies between actual product received versus what was ordered to management immediately upon discovery.
Ensured that all safety regulations were followed at all times during loading and unloading operations.
Maintained records of shipments, returns, and damages. Checked stock levels on a daily basis to ensure availability of items for shipment.
Organized inventory in the warehouse according to established procedures.
Inspected packages for accuracy and completeness before shipping. Packed products in accordance with specified instructions. Assembled cartons, crates, and containers to prepare for shipping. Assembled customer orders from stock and packed items in boxes. Inspected items for damage or defects prior to packing to ensure quality control.
Implemented packing strategies to minimize waste and increase efficiency. Tracked inventories and input equipment counts into warehouse databases.
Adhered to environmental policies by using recyclable and eco-friendly packing materials.
Tracked packages using computer software to ensure accurate delivery information.
Trained new employees regarding warehouse procedures and standards. Participated in training sessions to learn new packing techniques and safety procedures.
Adhered to product safety and hygiene guidelines for health and regulatory compliance.
Notified team leader of product discrepancies and equipment malfunctions.
Reported safety or workflow concerns to leadership for further investigation.
Arranged items on pallets according to size and weight. Coordinated with shipping department to schedule pickups and deliveries. Managed stock of packing materials and supplies, requesting resupply as necessary.
Handled return shipments, repacking products as needed for resale or disposal.
Assisted in line changeovers and returned raw material to stock. Followed detailed packing instructions to meet specific customer requirements.
Prepared product shipments by packing boxes in accordance with company standards.
Communicated with customer service representatives to resolve packing- related issues.
Collaborated with team members to meet packing deadlines during high-volume periods.
Provided feedback on packing processes to supervisors for continuous improvement.
Utilized hand tools and equipment for efficient packing and sealing of goods.
Conducted routine maintenance on packing equipment to prevent malfunctions.
Maintained accurate records of inventory packed and materials used. Weighed or counted items for distribution to conform to company standards.
Ambrit Santa Ana, California
Machine Operator
07/2008 - 06/2013
Adjusted machine settings according to production requirements. Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
Record production information such as quantities produced and materials used on daily logs.
Troubleshoot malfunctions in equipment or processes. Set up and operate machine tools to produce precision parts and instruments.
Carry out regular safety checks on machinery prior to operation. Ensure that safety guidelines are followed at all times while operating machinery.
Unload finished products from machines onto conveyors or other transport systems.
Keep detailed reports of maintenance activities performed on machinery. Comply with company policies regarding quality control procedures. Inspect finished workpieces to ensure conformance with specifications. Observe machine operations to detect any problems or defects in the finished product.
Perform periodic maintenance on machines such as cleaning and lubrication.
Identify areas where improvements can be made in terms of efficiency or cost savings.
Load raw materials into machines according to specified measurements. Monitor the feed and speed of machines during the machining process. Performed regular maintenance on machines to ensure optimal performance.
Replace worn tools, sharpen cutting tools, adjust machinery components. Collaborate with other departments when necessary for successful completion of projects.
Maintain records of completed work and production data including volume produced and time required for each task.
Adjust machine settings to complete tasks accurately. Read blueprints and job orders to determine product specifications and tooling instructions.
Documented daily production data and submitted accurate time logs to keep management up-to-date.
Monitored and observed production line to watch for pile-ups and jams. Verified production orders prior to starting set-up. Prepared machine for production processes by equipping with required tools and parts.
Documented and recorded critical metrics in database related to pressure, temperature, level and flow data to maintain and update accurate repair logs.
Monitored process units and quality control testing performance for plant processes and water quality sampling.
Responded to and initiated proper corrections to process alarms. Started up, shut down and checked water and wastewater treatment processes.
Trained new operators and implemented new division operator training program to improve retention rates and increase production. Executed field service on water main and hydrant repairs, valve maintenance, and water meter change-outs.
Interpreted results of process control analysis and made adjustments to optimize plant performance.
Trained personnel on safe handling procedures for hazardous materials used during production processes.
Maintained proper chemical inventories.
Conducted regular safety audits to identify potential hazards or risks within working environment.
Promoted efficient operation of production processes through careful control system monitoring
Performed daily inspections of plant systems, identifying potential problems and taking corrective action as needed.
Assisted with troubleshooting issues that arose with facility production processes.
Huntington Beach High School Huntington Beach, CA High School Diploma
06/2003
Education and Training
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