Customer Service Call Center
Resume:
Darrell Phelps Jr.
**** ******* ***** *****, ********
Phone:646-***-****
Email: **************@*****.***
PROFESSIONAL SUMMARY
Work experience ranging from call center customer service to logistics and computer operations. Perfected skills include extensive experience in managing transportation logistics, ensuring timely deliveries, and optimizing route efficiency. Customer service/ accounts receivable experience in a call center setting working with a team but having monthly goals graded individually.i am organized, dependable, and detail oriented capable of seeing the big picture.
EDUCATION
Kennesaw State University: Sociology
2022--2024 Degree: Bachelors (May 2024)
Queensborough Community Business Administration:
College Degree: Associates (May 2019)
2017- 2019
York College GED
2012-2013
PROFESSIONAL EXPERIENCE
Current- Kennesaw State University Internship ending June 2024
● Handles a large volume of inbound and outbound calls, CRM cases, and emails in a timely manner to ensure a seamless enrollment process for prospective students, applicants and enrolled students
● Provides excellent customer service to students, families, faculty and staff by providing detailed and accurate information about admissions and basic cross-functional information regarding financial aid, registration, and other enrollment-related concerns
● Collaborates and builds positive relationships with other staff and departments to provide excellent customer service
● Maintains service expectations of the admissions office via case assignments in the CRM
● Responsible for providing excellent customer service to students, families, and staff at the service counter
● Documents communications, interactions, and information, according to established guidelines
● Escalates inquiries to appropriate staff or office per guidelines
● Reviews, answers, and escalates emails received to the resource account SPECIALTY
● Aging Report Analysis
● Contract Analyzation
● Commercial/B2B
Collections
● Deductions
● Microsoft Office
● Debits/Credits
● Portfolio Management
● Account Management
● Account Receivable
● Invoicing/Billing
● Account Reconcile
● Quickbooks
● Equipment Operation
● Dispatch
Communication
● Cargo Handling
● Problem-Solving
● Logistics knowledge
● Dependable and
reliable
● Public and Media
Relations
● Social Media
Marketing
● Digital Marketing
● Strategic Planning
● Human Resources
● Coaching and training
● Collects enrollment related documentation including, but not limited to, transcripts, immunization, lawful presence, and tuition classification and follows established processes to ensure that documentation is made available to the respective office for processing
● Maintains a clean and organized guest service area
● Participates in Enrollment Services related events, some of which may take place outside of normal work hours (e.g., Open House, Orientation, Accepted Student Events)
AR Specialist- Kennesaw, Ga
August 2022- August 2023 Schindler Elevator
● Focus on reducing accounts receivable for districts assign through outbound calls or written communication
● Focus on reducing accounts receivable for districts assign through outbound calls or written communication
● Lead monthly conference calls and preparing documentation if needed
● Responsible for resolving customer disputes
● Tracking and setting up collection files if needed
● Review unapplied and misapplied payments and applying them to correct account
● Utilizing aging spreadsheet with Excel
● Authorize lien waivers
Delivery Driver- Kennesaw, GA
MARCH 2020 - August 2022 IDLEWILD LOGISTICS
● Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.
● Checked delivery addresses and verified correct package delivery.
● Managed multiple tasks simultaneously while delivering goods within specified time frames.
Aircraft Fuel Systems Technician - Farrockaway, New York September 2016 - February 2020 ALLIED AVIATION
● Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.
● Checked delivery addresses and verified correct package delivery.
● Managed multiple tasks simultaneously while delivering goods within specified time frames
● Collaborated with other departments to address any problems related to the functioning of the aircraft's fuel system.
● Ensured that all work was completed following manufacturer's specifications and industry regulations.
● Inspected and monitored fuel tanks for leaks or other irregularities.
● Operated specialized tools and equipment to maintain aircraft fuel systems. SKILLS
● Positive attitude, strong work ethic and self-motivation
● Excellent communication skills demonstrating verbal and written expression, active listening and ability to maintain interpersonal relationships.
● Strong presentation skills and excellent written and verbal communication skills
● Intermediate knowledge of Microsoft Outlook, Word and Excel
● Superior customer service skills including the ability to manage difficult customers and/or situations.
● Strong analytical skills and effective problem-solving skills.
Contact this candidate