Customer Service Team Member
Resume:
Deborah Prude-Marshall
Galloway, OH *****
**************************@***********.***
My goal as a new employee is to offer my experience, knowledge, and skills, along with my ability to work as a team member and/or with minimal supervision. I have worked in the medical field/customer service for 28 years and treat all patients and coworkers with dignity, respect and courtesy. Work Experience
Temporary Employee
Aerotek Temporary Job Agency - Columbus, OH
December 2018 to Present
Worked one job so far that was temp to hire. The position was with Smiths Medical. At Smiths Medical, I answered phones, helped customers with questions about our products. Entered customers orders for supplies.
Keep track of all orders that were entered.
Loan Agent
Community Financial Service Ctr - Dublin, OH
October 2017 to December 2018
Process applications for loans while using several programs. Contacted customer to offer specials concerning loans. Lots of customer service.
Transcriptionist
Riverside Surgical Associates - Columbus, OH
January 2016 to April 2017
Transcribed doctor dictations from Dragon for 8 physicians. Transcribed letters to patients and outside referral physicians. Input patient registration information for appointments. Scanned all outside information from referring physicians in the computer. Typed and mailed certified letters to patient for missed appointments.
Front Desk Receptionist
Mt Carmel Medical Group - Hilliard, OH
April 2012 to December 2015
Register patients to be seen by the nurse/doctor. Answer multiple telephone lines, scheduling appointments and collecting patients' out-of-expenses. Other duties include scanning patients' insurance cards, photo identifications, patient test results, faxes, records from other office and entering patient payments. I also worked closely with pharmaceutical representatives during their visits to our office. I had to enter any samples that they may have delivered to our office and secure them to supply room.
temporary employee doing receptionist, and medical assisting duties Act-1 Staffing - Columbus, OH
August 2011 to April 2012
1125 Georgesville Rd Columbus, Ohio 43228
I worked as a temporary employee doing receptionist, and medical assisting duties. Patient Registrar - MAIN REGISTRATION & EMERGENCY ROOM Ohiohealth Corporation - Columbus, OH
October 2001 to August 2011
Register patients to be admitted to the hospital, bedside in the ER, others for outpatient tests. Collect patient demographic information, out-of-pocket expenses and verify patient insurances. Print registration sheets to several departments for next day testing. Register patients in several areas of the hospital including Labor & Delivery, CDCU, Surgery, 3 Heart, PACU, and inpatient rooms. I worked very closely with doctors and nurses concerning the patients' information during traumas and immediate life threats.
Education
Bachelor's Degree in Psychology
THE OHIO STATE UNIVERSITY - Columbus, OH
September 1994 to June 1996
Certificate
ARISTOTLE INSTITUTE - Westerville, OH
May 1989 to December 1989
Associates Degree in Psychology
THE OHIO STATE UNIVERSITY - Marion, OH
September 1982 to June 1984
Skills
• Filing (10+ years)
• Scheduling (6 years)
• Receptionist (6 years)
• Data Entry (10+ years)
• Organizational Skills (10+ years)
• Outlook (10+ years)
• Microsoft Office (10+ years)
• Microsoft Word (10+ years)
• Medical Office Experience
• Clerical Experience
• Customer Service
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