Customer Service High School

Tawanda Dye **** W Walton Chicago, Illinois *****

Phone: 773-***-**** (C) 773-***-****(H), E-mail: *******@*****.***

OBJECTIVE:

To obtain a secure position in a company that will provide me with the ability to apply 10+ years work experience, skills and personal attributes including dedication, meeting goals, creativity, and will further enhance my growth.

EDUCATION

Roosevelt High School 1994 -1998 High School Diploma Chicago, Illinois

EXPERIENCE

Northshore University Health System -Aramark June 2010 to February 2022

Aide

●ReHousekeepingsponsible for the cleanliness of rooms occupied by patients, nursing rooms, surgical, offices, labs, waiting areas, and the restrooms.

●Responsible for the cleanliness of all hospital linen, patient laundry, and maintaining the various areas in the hospital.

●Maintaining the appearance and sanitation off all the areas in the hospital and ensuring that they are not contaminated in any manner.

●Disinfection of patient rooms after the patient has been discharged to ensure that the germs are killed and there is no chance of spreading of infection or disease.

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Advance Presort Services Chicago, IL - April 2003 to December 2008

Supervisor

●Managed a staff of 30 employees daily to ensure all labels and bar-coding are correctly affix to mail.

●Assigned daily task to meet goals and deadlines to ensure regulated mail flow.

●Maintained a safe working environment by testing mail handler’s equipment.

●Evaluated staff on their monthly performance goal.

Northshore University Health System- COVID Support Representative January 2022-April 2022

●Monitor employee, patient and visitors temperature as they enter our facilities

●Confirm that all screening criteria, as advised by local and federal guidelines, are adhered to

●Distribute masks to employees, patients and visitors

●Ensure that corporate policies impacting flow of patients and visitors in and out of our facilities are communicated and enforced

●Perform N95 Respirator fit testing for clinical staff who are required to wear N95 respirator masks

●Demonstrate strong customer service skills

Aramark-Lobby Services Associate at Evanston Hospital April 2022-Present

• Schedules and assigns daily work assignments of the guest services team and oversees completion of tasks

• Trains and guides guest service staff on job duties, customer service, systems, and procedures

• Greet and provide customer service to guests while anticipating their needs

• Responsible for performing service recovery to patients/customers who have received unsatisfactory service.

• Book reservations and coordinate registration

• Operate a register and/or software system to complete cash and credit card transactions

• Answers phone calls and emails and deliver messages as needed.

• Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.

• Reconciles disputed guest charges.

• Participates in Quality Assurance Programs and reviews to address areas in need of improvement.

SKILLS

●MS Office (Outlook, Word, Excel, Power-point, type (30wpm)

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