Service Representative Customer
Resume:
Rita Robinett
Independence Mo. 64053
Phone: 816-***-**** E-Mail: **************@*****.*** Overview
I am a very dedicated hard worker with strong people skills. I have years of experience as a translator, taking/receiving calls, and performing clerical duties. I am seeking employment with a company that I can better myself at every day. Every day I want to learn more and become an even more valuable asset to the company.
Experience
Dispatcher at AMR
Independence Mo October 3rd 2021- Present
In this position I take inbound calls from providers who are needing to transport patients to other facilities. Also take 911 calls from people in need for medical assistance. Finally also dispatch ambulances to their desired destinations.
VAPE VA Platinum Experience Team
Kansas City, Mo September 28th 2020- October 1st 2021 In this position I take inbound calls from providers, Veteran’s and VA Personnel and assist them with processing claims, verifying referrals on file and checking to see if appointment’s have been made. Calls are back to back nonstop averaging about 45-55 calls a day.
Patient Service Representative at Triwest
Kansas City, MO August 2015 – June 2020
In this position I made outbound calls to speak with Veterans along with insurance and medical providers to assist in scheduling upcoming appointments. I would also assist with VA Comments, outreach, and Urgent(s) as needed. This position was not a glamorous position, but I take pride in any job I am working on. This job in particular meant a lot to me because the people I spoke to daily served our county and were all hero’s. In June of 2016 l was promoted to the CAS department Complex Authorization Specialist. We build the authorizations from the information that the VA sends to TriWest. In June of 2016 l was promoted to the CAS department Complex Authorization Specialist. We build the authorizations from the information that the VA sends to TriWest. (Unfortunately due to Covid-19 I was furloughed in March and the reduced in June.)
Customer Service Representative at CVS Caremark _ _ _ Lee’s Summit, Mo October 2013 - April 2015
Worked with clients who called in who had questions about their medications or who needed to call in to refill a prescription. I also volunteered to be part of the “Storm Trooper” group. The Storm Trooper group went above and beyond to ensure customer service. I was promoted to Senior Lead who handled escalation calls. I was promoted for always going above and beyond.
Bilingual Customer Service Representative at Acceptance Affiliation Corporation Kansas City, Mo June 2013 – September 2013
Took incoming calls to handle customer’s issues on their accounts. Also worked with faxes and emails to cancel accounts. In this role, I had to speak both English and Spanish daily. Bilingual Tele-Underwriter at Exam One
Lee’s Summit, MO June 2007 – May 2013
I worked outbound/inbound calls and spoke with applicants who were applying for life insurance. This role taught me how to be very organized and detail oriented. I had to very precisely collect all data that was given to me dating back 10+ years. Education
Graduated with a Diploma from Eagle Pass High School. Graduated with a certificate from Job Corps in Accounting. Training/Skills
Bi-lingual fluent in both Spanish and English
Dedicated hard work
Strong work ethic
Resolution specialist training
Very detail oriented
Years of customer service experience
Great people skills
Work well in a team or solo environment
Can type 55+ words per minute
CPR Certification
First Aid Certification
References
Erika Glenn Job Title @ Supervisor Business Triwest Relationship:
Professional Phone: 816-***-****
Years Known: 5
Marita Underwood Job Title @ Bilingual Interviewer Business ExamOne
Relationship: Professional Phone: 816-***-****
Years Known: 13
Eric Dunfield Job Title @ Supervisor Business TriWest and Interviewer at ExamOne
Relationship: Professional Phone: 816-***-****
Years Known: 15
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