Customer Service Representative

**** *. *** **.

Pharr, Texas *****

956-***-**** cell

*************@*****.***

PROFESSIONAL/CARRIER OBJECTIVE

Utilize business degree (MBA), experiences, and character to achieve great attainments towards career in the Business Management, and/or other Business-Related areas. This will allow me to practice my insights on prior, acquired experiences.

EDUCATION

American InterContinental University

Master of Business Administration (MBA), Specialization in Business Management—Started: July 2018 – Graduated: February 2020

South Texas College

Bachelor of Applied Technology (BAT), Specialization in Technology Management—Started: June 2008 – Graduated: Dec. 2015

Associate of Applied Science (AAS), Specialization in Banking—Started: Jan. 2004 — Graduated: May 2008

Automotive Technician – Started: Aug. 2001 – Graduated: Dec. 2003

Patient Care Assistant – Started: Jan. 1998 – Graduated: Dec. 1999

SKILLS

Strong-physical duties and capabilities, computer skills, excellent service, communicate effectively (English and Spanish—including speaking, reading, and writing, multi-task, time-management skills, and can type 40+ WPM.

EMPLOYMENT

Fair Trade Outsource, McAllen, Texas

Customer Service Representative, March 8, 2024 – March 12, 2024

Customer Service, Phone etiquette, and enroll the public to acquire car and home insurance.

Sagility LLC, Remote, Pharr, Texas

Bilingual (Service Center/Call Center) Customer Service Representative, Aug 19, 2022 – Dec 29, 2023

Must be motivated and possess goal-driven aptitudes. High standards; greater accountability; a fun attitude and qualification; phone etiquette, customer service, transferring of calls, describing /fixing clients’ accounts.

MAP Communications, Edinburg, Texas

Bilingual Call Center Customer Service Representative, Nov 15, 2021 – Nov 18, 2021

Ability to work on Saturdays, able to use a friendly/upbeat voice and a positive attitude, bilingual speaker was a requirement (English and Spanish), having good grammar/spelling/professional demeanor, computer skills, punctuality, and great attendance.

Spectranet (at home), Pharr, Texas

Customer Service Representative, Oct 04, 2021 – Oct 22, 2021

Used data and technology for solutions to advance care quality, ability to improve revenue performances, and member satisfaction; able to connect to all payers and providers, like pharmacies and labs.

TTEC, McAllen, Texas

Bilingual Customer Service Representative, May 17, 2021 – July 16, 2021

Able to demonstrate professionalism, able to turn problems to solutions. Further duties included answering in-bound calls, actively listening, and answering questions.

Black Turtle Services (Cognosante), McAllen, Texas

Bilingual Customer Service Representative, Aug 10, 2020 – Oct 5, 2020

Answered incoming calls regarding billing issues, products, service questions and general concerns. Professionalism was an essential part of the job, keeping a positive rapport, updating information, and working close to the management team was all a part of working at Black Turtle Services.

Spherion Staffing/Maximus, Pharr, Texas

Data Entry Operator (Archivists), April 07, 2019 – May 21, 2019

Located/corrected typos and/or reported them to supervisors; compiled, sorted, and verified the accuracy of info. Compared data with source documents; Stored completed documents; read source documents, sales reports, or bills, and enter data in specific fields.

Abt Associates, McAllen, Texas

Abt Associate, Jan 06, 2017 – Feb 14, 2017

Interviewed the public through scripted and documented research, via telephone devices.

Teleperformance, Edinburg, Texas

Customer Service Representative, Nov 05, 2016 – Jan 05, 2017

Conducted questionnaires; goal was aimed towards excellent-customer-service; followed-up; troubleshooted equipment and system issues; looked to solve issues on first try; and finally, entered data into various software programs.

Fazil-Rent-To-Own, Mission, Texas

Accounts Manager (Clergy), Feb 23, 2016 – May 18, 2016

Recorded payments, picked-up payments - at area residences, called customers on their account statuses, arranged furniture, delivered furniture, swept/moped/vacuumed store, threw-out-trash.

AR Socials, Las Milpas, Texas

Magazine Distributor/Driver/Sales Rep, April 05, 2015 – July 04, 2015

Distributed magazines Valley-wide, picked up payments/handed out receipts, and called customers upon start-of-shift.

Fruit and Salad, Edinburg, Texas

Clerk/Cashier, May 23, 2012 – March 12, 2015

Greeted customers, operated cash register, handled money exchange and sales transactions, took customers’ food and drink orders, maintained kitchen area clean, and followed sanitation and safety procedures.

RA’s bar and grill, McAllen, Texas

Barback, April 25, 2011 – Aug 12, 2011

Greeted customers, operated cash register, handled money exchange and sales transactions, took customers’ food and drink orders, maintained kitchen area clean, and followed sanitary and safety procedures.

El Pato, Pharr, Texas

Cashier, Feb 15, 2011 – April 03,2011

Greeted customers, operated cash register, handled money exchange and sales transactions, took customers’ food and drink orders, maintained kitchen area clean, followed sanitary and safety procedures, and handled and responded to customer complaints.

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