Customer Service Restaurant Manager

Hi!I am Imran from Bangladesh.I have well-rounded skills and experience in the Hotel-Restaurant services such as Restaurant Manager & Supervisor professions for a long time.Currently I am working as a restaurant Assistant Manager & Supervisor in Kuwait.Additionally I am a young, hardworking,enthusiastic,optimistic and fully dedicated person.

At present time,my main career objective is to be an exemplary Restaurant Manager or Supervisor at this Industry in any ideal country.

WORK EXPERIENCE

MAY 2015 – CURRENT Kuwait

ASSISTANT MANAGER & SUPERVISOR GREEN HILLS COMPANY WOK N ROLL CHINESE & JAPANESE RESTAURANT

• Responsible to Planning the staff position, of working station.

• Responsible to Handling the customer complaint,

• Responsible to Taking the order and following the order what is the pending food, • Giving the bills recipe to the customer and handling the money.

• To maintain a high-level Quality of service given to the guests.

• Coordinate daily Front of the House and Back of the House restaurant operations

• Deliver superior service and maximize customer satisfaction

• Respond efficiently and accurately to customer complaints

• Regularly review product quality and research new vendors

• Organize and supervise shifts

• Appraise staff performance and provide feedback to improve productivity

• Estimate future needs for goods, kitchen utensils and cleaning products

• Ensure compliance with sanitation and safety regulations

• Manage restaurant’s good image and suggest ways to improve it

• Control operational costs and identify measures to cut waste

• Create detailed reports on weekly, monthly and annual revenues and expenses

• Promote the brand in the local community through word-of-mouth and restaurant events

• Recommend ways to reach a broader audience (e.g. discounts and social media ads)

• Train new and current employees on proper customer service practices

• Implement policies and protocols that will maintain future restaurant operations Business or Sector Accommodation and food service activities Department Hotel and Restaurant Management 2010 – MAR 2015 Kuwait city, Kuwait

SHIFT SUPERVISOR KOUT FOOD GROUP BURGER KING – SADIQ AL HOMAIZI FOOD GROUP COMPANY

• To maintain a high-level Quality of service given to the guests..

• Responsible to train new staff as a expert trainer. Imran Bhuiyan

Date of birth: 25 Mar 1978 Nationality: Bangladeshi Gender: Male Phone number: +965-******** Mobile) ( Email address: ********@*****.*** Whatsapp Messenger: +965******** . Address: Brahmanbaria, Bangladesh (Home)

Address: P.O.Box: 12751055, Block -3A Building No -45 Street No -3 Jabriya, Kuwait (Work)

ABOUT ME

• Responsible for following all standard operating procedure as a team Member.

• Responsible for inventory and arranging of stocks.

• Responsible for giving a good service to each customers.

• Responsible for providing the needs of each customers.

• Responsible to maintain the availability of the products.

• Responsible to Respect, and Encourage to each and every Staff.

• Responsible to ordering and controlling the stock.

• Planning the staff position, of working station

Business or Sector Accommodation and food service activities Department Hotel and Restaurant Management 2007 – 2010 Kuwait

TEAM MEMBER/ CASHIER KOUT FOOD GROUP BURGER KING – HAWLLI AL HOMAIZI FOOD GROUP COMPANY

• Manage transactions with customers using cash registers

• Scan goods and ensure pricing is accurate

• Collect payments whether in cash or credit

• Issue receipts, refunds, change or tickets

• Redeem stamps and coupons

• Cross-sell products and introduce new ones

• Resolve customer complaints, guide them and provide relevant information

• Greet customers when entering or leaving the store

• Maintain clean and tidy checkout areas

• Track transactions on balance sheets and report any discrepancies

• Bag, box or gift-wrap packages

• Handle merchandise returns and exchanges

Business or Sector Financial and insurance activities Department Hotel and Restaurant Management EDUCATION AND TRAINING

1995 Brahmanbaria, Bangladesh

HIGHER SECONDARY CERTIFICATE

Field of study

Commerce 1993 Brahmanbaria, Bangladesh

SECONDARY SCHOOL CERTIFICATE

Field of study

Commerce

Final grade Passed

Final grade Passed

LANGUAGE SKILLS

Mother tongue(s): BENGALI Other

language(s):

UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken

production

Spoken

interaction

ENGLISH B2 B2 B2 B2 B2

HINDI C1 C1 C1 C1 C1

ARABIC C1 B1 B2 B2 B1

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user DIGITAL SKILLS

Microsoft Office Social Media Google Drive Zoom Facebook Skype Google Docs Outlook Cross-cultural Skills Organizational and planning skills Team-work oriented Motivated Reliability Research and analytical skills Good listener and communicator Decision-making Gmail Responsibility Hardworking Empathic listener Internet user Analytical skills Ability to Work Under Pressure Excellent writing and verbal communication skills Presenting Strategic Planning Flexibility Microsoft Powerpoint positive thinking Teamwork Critical thinking Excellent organizational planning and solving problems in short time Good time management Creativity Written and Verbal skills WhatsApp

Therefore all the information I have provided is an absolute true and I really would like to get the opportunity to discuss about candidacy in detail.

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