Customer Service Accounts Payable

Kerry Gaither Duff

************@*****.***

Kansas City, MO • 816 -678 -9671

Qualification Summary

Meticulous and customer-focused professional with substantial experience overseeing full spectrum of billing and claims submission operations to ensure business continuity.

Skilled in building and leading cross-functional teams for conducting effective financial analysis and performing account reconciliation. Well-versed in developing and growing business accounts to increase profit. Instrumental in managing payment issues, accounts payable / receivables, and claims efficiently. Excel at compiling / supporting financial and billing reports while conducting audits to mitigate inefficiencies. Known for delivering exceptional customer service and guidance to clients. Team player with strong multi-tasking, problem-solving, leadership, and analytical skills.

Areas of Expertise

•Key Account Management

•Strategic Planning & Analysis

•Accounts & Balances Reconciliation

•Reporting & Documentation

•Account Payables & Receivables

•Team Building & Leadership

•Risk Assessment & Mitigation

•Process & Performance Improvement

•Cross-functional Collaboration

Career Experience

Billing Clerk, Remedi8 2023

Complete weekly reviews of account payable balances and general ledger accounting to reconcile routine accounts.

Perform data entry functions for A/R invoices and sales orders.

Collaborated with the Sales Team & Account Managers ensure accurate pricing proposals and billing, address customer complaints or concerns regarding billing practices.

Provided customer service support by responding to inquiries related to billing matters.

Input bills into system to generate invoices.

Verified accuracy of invoices prior to sending them out for payment processing.

Researched payment discrepancies and initiated corrective action as needed.

Billing Specialist II, SS&C Health (Formerly DST Pharmacy Solutions) 2016 – 2022

Complete weekly reviews of account payable balances and general ledger accounting to reconcile routine accounts. Create, review, and deliver billing reports and spreadsheets to designated department. Manage overall billing transactions such as ensure billable costs are assigned to proper parties accurately by contract reviews and system audits. Ensure operations adherence to regulatory standards while serving as lead of Business Continuity compliance.

●Achieved 98.9% accuracy rate along with landing 2 of top 3 clients.

●Deployed advanced communication skills to cultivate and maintain professional relationships with customers and staff members.

Access Verification Senior Financial Analyst II, Sprint-Nextel, Overland Park, KS 2005 – 2015

Reviewed and processed all invoices in a prompt and accurate manner for meeting department's quota. Liaised with numerous vendors to negotiate contract language and tariff pricing terms. Performed resolution of disputed dollar amounts and timely reporting of financial information to appropriate Sprint affiliated groups. Evaluated audits performed by the four analysts to ensure accuracy of audit process. Acted as department lead for company sponsored charity drives including Harvesters and The United Way.

●Decreased AP debit balances for company by collaborating with efficient team.

●Promoted to Senior Billing Analyst position by delivering exceptional services.

●Secured company millions of dollars each year by identifying invalid access charges through in-depth research and analysis.

Additional Experience

Customer Service Specialist, Lees Summit, MO

Personal Banker/ Vault teller/ Customer Service Specialist, Blue Ridge Bank / Trust Company, Lees Summit, MO

Education

High School Graduate

Lee’s Summit High School, Lees Summit MO

Training & Development

Dr. Edwards de Bono’s Six Thinking Hats Course Corporate Training -2016

Functional Excellence Six Sigma Yellow Belt Training Course- CPE Credits 9.5

CPR & AED Certification 2021

Technical Proficiencies

Proficient in Excel, Word, Outlook, PowerPoint, Peoplesoft, HI Affinity, Adobe, Apex, AS400, Bill Track Pro, FMS, CBS, BTOD, McCloud,SAP

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