Service Desk Desktop Support

Terek Pelo

Address: *** ***** **** **** ***. ***, Chesapeake, VA 23320-1745

Mobile: 574-***-**** Email: *******@*******.***

Objective

Obtain a higher position based in IT and/or Cybersecurity to enhance my on-the-job skills and grow my knowledge base on computer systems, servers, and their networks. Skills / Certifications

- (2022) CompTIA A+ Certified, CompTIA Network+ Certified, CompTIA Security+ Certified

- (2023) HQDA DCS, G-6 - MD-101: MANAGING MODERN DESKTOPS Certified

- (2023) HQDA DCS, G-6 - MD-100: WINDOWS 10 Certified

- (2024) Endpoint Security Solutions (ESS) 201 and 301 Certified

- (2024) Assured Compliance Assessment Solution (ACAS) Certified

- Secret Clearance from military and current at Kupono

- 3 years of Supervising military members in the Marine Corps

- 10 weeks experience of Python and JavaScript

Previous Employment / Experience

1. Previous Employer: Alaka’Ina Foundation (Kupono Contract) Telephone: 757-***-**** Address: 2110 Pershing Ave., Fort Eustis, VA 23604 Supervisor: Francine D’Amboise Employed: From 04/24/2023 To Present

Job Title/ Description:

Computer Equipment Support Operations III (Tier 3 Nov. 1st, 2024) (Tier 2 April 24, 2023) – Operate the Service Desk with Tier III systems support providing desktop support services, account management, network management, on-site monitoring and services, system configuration, equipment maintenance, and remote access infrastructure using Service Now (AESMP) and Remedy ticketing systems. Information Assurance Specialist I (March 1, 2024) – Run vulnerability scans for needed patching across the entire network for applications, Operating Systems, network systems, and servers. Trained to utilize scanning systems TYCHON, Trellix (ePO), and ACAS systems to identify CVEs, KBs, CTOs, IAVMs, and Plugin IDs not current on all systems.

Reason Leaving: Present job.

2. Previous Employer: SAIC Telephone: 757-***-**** Address: 1968 Gilbert Street, Suite 640, Norfolk, VA 23511 Supervisor: Troy Bisek Employed: From 11/28/2022 To 04/21/2023

Job Title/ Description:

IT Service Desk Analyst (Tier 1) – Providing information technology (IT) services to over 400,000 hardware devices with software services used by more than 650,000 users at nearly 1,700 Continental United States (CONUS) via Navy Marine Corps Intranet (NMCI). Call handle time of 20-25 calls per 8-hour shift. Reason Leaving: Hired onto higher and better paying position. 3. Previous Employer: Tecomet Telephone: 574-***-**** Address: 111 North Clay Street, Claypool, IN 46510 Supervisor: Jeremy Brock Employed: From 4/08/2019 To 08/16/2020

Job Title/ Description: (Worked 3 days of 12hrs, 4th shift) Machinist – Running mills, EDMs, and sliders. Checking measurements with blueprints of each product machined, scrapping parts out of tolerance, changing tooling in machines, and adjusting tool cutting to meet product tolerance.

Reason Leaving: Started full time college.

4. Previous Employer: United States Marine Corps

Employed: From 2/02/2015 To 2/02/2019

Job Description: Aviation Maintenance Data Specialist

• 2nd Duty Station: 01/05/2017 – 01/19/2019 Iwakuni, Japan

- MOS 6046: Aviation Maintenance Data Specialist

Logs and Records Clerk

Aviation & Engine Accounting Program Manager

- Team Training Supervisor

• 1st Duty Station: 09/11/2015 – 01/05/2017 Iwakuni, Japan

- Publications Manager

- Tool Control Program Coordinator/Manager

• MOS School: 06/10/2015 – 08/29/2015 Meridian, MI

• Boot Camp & Marine Combat Training: 02/02/2015 – 06/10/2015 San Diego, CA Reason Leaving: Wanted to achieve a college degree. 5. Previous Employer: Zimmer Biomet Telephone: 1-800-***-**** Address: 1800 West Center Street, Warsaw, IN 46581-0708 Supervisor: Tyler Wadkins Employed: From 1/06/2014 To 11/14/2014

Job Title/ Description: (Have worked 12 hr. days, 7 days a week) Puller – Pulling requested supplies for packaging on radio. Record what’s pulled and emptied supplies. Clean Room Packager – Checking proper documentation for parts, checking labels and for defective parts, packaging parts in clean heat-sealed plastic cavities. Full cleaning of cleaning rooms. (Clean Room Certified and Documentation Certified August 22, 2012 to package parts unsupervised and sign off parts documentation for parts as needed to package them and send to the next procedure). Passivator (Sterilizing) – Sanitizing parts through acid and then wash parts down till final rinse to be heat dried. Working on multiple orders at a time and verify every order to be sent into clean rooms. (Passivation Certified May 30, 2013).

Expeditor – Collecting set amounts of product throughout plant to be brought back to packaging or distributed back out on to the floor. Prepping parts to be sterilized. Keeping track of making quota or of parts coming into packaging. (Fully Trained July 25, 2014). Reason Leaving: Joined the United States Marine Corps. 6. Previous Employer: Kelly Services (Temp Agency) a. Previous Assignment: Zimmer Telephone: 1-800-***-**** Employed: From 6/25/2012 To 1/05/2014 Leaving: Acquired a fulltime position at Zimmer. Education

College:

• Indiana Purdue Fort Wayne (Fort Wayne, IN)

o Freshman Year (2010 – 2011) & Freshman Year (2019 – 2020)

• Rose-Hulman Institute of Technology (Degree: International Computer Science) o Freshman Year (2020 – 2021)

o Sophomore Year (2021 – 2022)

Additional Information

• Yellow Belt in Lean Six Sigma

• Awarded Navy Achievement Medal for superior performance of duties.

• Awarded by peers Eleven Fifty Academy Core Value: QUALITY – “We believe in driving and delivering excellence in our efforts, experiences, and interactions.”

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