Customer Service Data Entry

Semeria S. Mayes

**** * ******* **. *** ****, Houston, TX 77028 832-***-**** ************@*****.***

Objective

To obtain a professional position that embraces growth and utilization of business, quality, and interpersonal skills.

Education

MAY, 2016 PHILLIS WHEATLEY HIGH SCHOOL

Qualifications

·Data entry

·Time management

·Dependable and able to perform multiple tasks simultaneously.

·Strong verbal communication skills with the ability to communicate with individuals.

·Make effective decisions by analyzing information and considering priorities.

·Problem solving

Experience

STUDENT INTERNSHIP AIG (AMERICAN GENERAL LIFE CO.) JULY, 2015 – JUNE, 2016

Portfolio Analytics and Pricing Actuaries to support AIG’s businesses was responsible for technical pricing, product development analytics and performance measurement.

Collaborated with Marketing, Operations and Financial Management

SCANNER JOE V’S SMART SHOP MAY. 2018 – JAN. 2021

Processed Customers transactions of good and service while providing superior customer service.

CUSTOMER EXPERIENCE SPECIALIST PERCEPTA/TTEC OCT. 2021 – Jan. 2023

Promptly process and answers and/or resolves customer inquiries and general questions, determining the actions based upon job aid, research, and existing desktop solutions tools and taking the appropriate action with the utmost priority and speed to ensure service level metrics are achieved.

Utilize Soft Skills and Strong active listening skills to identify customers issues and help navigate them down the right path.

CUSTOMER SERVICE REPRESENTITAVE EMPYREAN JUN. 2023 – Jun. 2024

As a Customer Service Representative for a benefit administration company, my role involves helping clients regarding their benefit packages. Responsibilities include answering inquiries, resolving issues, explaining coverage details, enrollment, and ensuring customer satisfaction.

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