Customer Service Medical Office

VALRIE LEE

Toronto, ON M*B *E* Phone: 647-***-**** Email: ********@*******.***

OBJECTIVE

Self-motivated and reliable Office/Medical Administrative Professional with extensive experience in medical office administration. Proficient in clerical tasks, scheduling, and customer service. Skilled in handling administrative duties in fast-paced environments with exceptional interpersonal skills and computer proficiency.

SUMMARY OF QUALIFICATION

Demonstrated ability to efficiently organize and prioritize tasks in a dynamic work environment, ensuring deadlines are met and administrative processes run smoothly

Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software, enabling accurate documentation, data analysis, and effective communication

Excellent written and verbal communication skills, with a keen attention to detail. Capable of effectively interacting with team members, clients, and stakeholders to ensure clear understanding and execution of tasks

Proven track record of identifying and resolving administrative issues promptly and effectively. Adaptable and resourceful in finding solutions to challenges, enhancing overall workflow efficiency

Meticulous attention to detail in all administrative tasks, ensuring accuracy and completeness in documentation, scheduling, and data management. Consistently maintains high standards of quality in work output

Strong customer service orientation with a focus on delivering exceptional support to internal and external stakeholders. Able to anticipate needs, provide timely assistance, and maintain positive professional relationships

Upholds the highest standards of confidentiality and integrity in handling sensitive information, maintaining strict adherence to privacy regulations and company policies

PROFESSIONAL EXPERIENCE

Medical Office Administrator 2023

Heikki Pel[kka, DD, Denture Specialist (Young & Davisville Denture Clinic)

Efficiently scheduled appointments and managed calendars for professionals and clients, ensuring optimal use of time and resources

Served as a central point of contact, handled incoming calls, emails, and inquiries professionally and promptly

Organized and maintained electronic and physical documents, including scanning, filing, and archiving

Offered exemplary customer service to clients and patients, addressed inquiries, scheduled appointments, and assisted with administrative needs to enhance their experience

Monitored and replenished office supplies and equipment, ensuring availability for daily operations. Coordinated with vendors for timely delivery and optimal inventory levels

Processed payments, invoices, and reimbursements accurately, maintained up-to-date records, and reconciled accounts as necessary

Entered data into systems accurately and efficiently, generated reports, and maintained databases as required.

Offered general administrative assistance, such as filing, photocopying, and managing correspondence. Handled routine tasks and special projects with professionalism and attention to detail

VALRIE LEE 647-***-**** ********@*******.***

Medical Office Administrator 2018 to 2020

Dr. Praby Singh Professional Associate

Scheduled 30+ appointments via phone or in person, managing calendars efficiently

Processed referrals on a daily basis, ensuring timely and accurate coordination of patient care

Checked in patients, verifying OHIP and demographic information for accuracy

Scanned documents using Efax, Oscar, and Novari EMR systems, maintaining electronic records

Sorted incoming mails and faxes, distributing them to appropriate recipients

Logged patients before their appointment time, ensuring smooth patient flow

Ensured rooms were clean and stocked with necessary supplies for patient visits

Acted as a liaison between hospitals, doctors, and patients, facilitating communication and coordination of care

Demonstrated multitasking capabilities, managing interactions with patients, doctors, and phone calls effectively

Greeted and welcomed patients, managed scheduling changes, reminder calls, and follow-ups to ensure optimal patient experience and continuity of care

These duties highlight your proficiency in medical office administration, including appointment scheduling, patient coordination, document management, and communication skills crucial for providing quality patient care

Administrative Assistant 2013-2015

Mattamy Homes

Prepared statutory declarations to ensure the release of funds for building and construction materials

Compiled, matched, coded, and filed open and closed purchase orders both centrally and offsite

Generated purchase orders and maintained the purchase order filing system, processing and coding payments against purchase orders for low-rise land invoicing

Liaised with the accounting department regarding payment of invoices and AP inquiries

Processed cheque requisitions for application fees and miscellaneous charges to ensure prompt payment

Coordinated, boxed, and packaged materials for delivery, submission, and turnover packages

Managed the calendar to facilitate monthly team meetings, tracking attendance, vacation time, and sick days for the team

Prepared documents for presentations and meetings, as well as setting up the meeting room as necessary

ADDITIONAL WORK EXPERIENCE

Caregiver 2021-2023

Private homes

EDUCATION

Medical Office Administration Certificate 2006-2007

Centennial College Toronto, ON,

REFERENCES AVAILABLE UPON REQUEST

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