Customer Service Medical Equipment

Esther Latreace Williams

**** ********* ** **

Atlanta Georgia 30354

Phone: 470-***-****

Email: **********@*****.***

OBJECTIVE

I am seeking a position with your company that will utilize my skills, education, expand my knowledge, and offer opportunities for personal and professional growth. SUMMARY OF QUALIFICATIONS

• Over 7 years of Customer Service experience

• Experience working as a Certified Nursing Assistant and Home Health

• Excellent skills in Time Management

• Experience and Knowledge of various medical equipment for patients with disabilities and dialysis

• Two year of experience working in Billing and Coding

• Working knowledge with Fresenius, H Model, and K Model medical equipment for Hemodialysis

Over three years experience with working with and providing verbal and/or written feedback concerning student performance and/or behavior for the purpose of informing teacher/s and/or school administrators of students' progress.

PROFESSIONAL EXPERIENCE

Lyft & Uber Delivery & Pickup May 2019 to Present

• Drive customers to their destination safely

• Transport clients and goods to booked destination

• Establish a professional environment

• Keeping a clean driving space for clients to be comfortable Fresenius Kidney Care Tucker Ga July 2018 to August 2019

• Assist Nurse with Patient Assessments

• Check vital signs along with patient glucose

• Cannulate, Arteril, and Venous Needles

• Create Bicarbonate

Access To Care (Transportation) August 2017 - July 2018

● Data Entry

● Customer Service

● Dispatch

● Book Trips

Evansville Vanderburgh School Corporation

Lincoln School, Evansville Indiana, 2014-2016

AEA Clerk

• Instructor of in school suspension

• Assist teacher with instructional responsibilities

• Maintains a positive, calm attitude and a soft voice, and encourage this attitude and voice in others working in the classroom.

• Assists in implementing behavior plans as defined by the teacher(s), administrator and/or counselor for the purpose of developing and/or improving students in basic social and interpersonal skills.

Emory Dialysis, Atlanta, Georgia, 2010-2011

Patient Care Tech

• Assist Nurse with Patient Assessments

• Check vital signs along with patient glucose

• Cannulate, Arteril, and Venous Needles

• Create Bicarbonate

LabCorp, Birmingham, Alabama, 2005 - 2009

Customer Service Representative

• Performed alphanumeric data entry

• Assisted with billing and coding

• Maintained a working knowledge of insurance policies and procedures

• Assisted customers with account information

• Worked with patient accounts

Volunteers of America, Mobile, Alabama, 2002 - 2005 Paraprofessional and Relief Worker

• Assisted adults with developmental disabilities

• Educated consumers in life skill goals

• Assisted consumers with a schedule plan

• Administered and documented medication

• Prepared meals

Saint Mary's Home, Mobile, Alabama, 2003 - 2005

Behavior Assistant

• Worked with at-risk youths and assisted them with behavior plans

• Planned and assisted in daily activities

• Documented and charted behavioral activities of youths at facility EDUCATION

Everest Institute, Atlanta, Georgia, 2009

Dialysis Technician, CCHT Certification

SAAD's Training School, Mobile, Alabama, 2000

Certified Nursing Assistant, Certificate in Nursing Assisting Bishop State Community College, Mobile, Alabama, 2000 General Education, General Education Diploma

COMPUTER SKILLS

Microsoft Office Suite

References are available upon request.

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