Operations/Facility Management

Rex Willis

***** *********** **** ***** ******, California 92307

********@***.*** Home 760-***-**** Cell 760-***-**** General & Facility Management

Strategic Planning / Market Expansion / Resource Allocation and Optimization / Process Improvements Relationship & Vendor Management / Staff Development / Coaching & Mentoring / Facility Maintenance & Management Space Optimization / Occupancy Planning / Move Management / Tenant Improvement / Property Management Seasoned, results producing management professional with experience steering and directing all aspects of sales, operations, administration, transportation, facility maintenance, equipment preventative maintenance, tenant improvement, capital improvement projects, budgeting and property management. Success in managing all aspects of a large distribution center including implementing software systems; selecting, managing and training staff; developing and managing the departmental budgets; establishing and monitoring productivity goals and key performance indicators (KPIs); and leading cross-functional teams on key projects. Designed, implemented and provided project management of existing and new office and warehouse facilities, including organization, process and procedures for multiple distribution centers, multi retail stores, Financial Institutions, Administrative Buildings and adjacent tenant spaces. Proven leadership skills gained from managing a multi-dimensional retail business, large distribution centers. General – Operational – Facility Management Strengths: Distribution Management Facility Management / Maintenance Continuous Process Improvement Budget / Sales Forecasting Property Management Standards & Procedure Compliance Organizational Restructuring Vendor Relations Production Flow Through Transportation / Materials Handling Training and Personnel Development Inventory Control Processes Occupancy Planning Move Management

Professional Experience

US Bank, Los Angeles, CA June 2016 – Present

Facility/Property Manager (Union Bank June 2016 – Feb 2022, Acquisition) Currently managing multiple functions of building operations and maintenance of 74 facilities within the Southern California region including both Retail and Administrative Buildings. Provide timely communication to branches regarding property profiles, site inspections, Refresh Projects, Facility audits, Work Order progress, Occupancy Planning, Move Management and Employee relocation, Capital expense and Op expense projects and planning and other related business. Collaborate with Project Management on 14 ongoing projects in various stages, in addition to coordination with multiple service technicians and vendors, to deliver expected service levels to the retail branches and administrative offices. Sears Holdings Corporation, Hoffman Estates, Chicago, IL August 2007 – May 2016 District Facilities Manager/Regional Facilities Manager Reduced District Energy usage by 20%, Facility Maintenance expense reduced by 20+%, Improved internal and external conditions for member shopping experience, Recognized as a Top 10 performer 8 of 9 years, Top 5 performer for the last 3 years, #1 in Western Region for 2 years Managed facility repairs and services related to EMS, Structural, Electrical, Plumbing, HVAC, Lighting, Fire Sprinkler/Suppression Systems and Restaurant services for a multi-unit retail operation (Sears, Sears Auto Centers, Kmarts, Little Caesar Restaurants, covering the counties of Los Angeles, San Bernardino, Riverside, Inyo-Kern, Imperial and San Diego. Review store compliance to ADA standards and execution, exceeding 7 million square feet. Establish and manage vendor relations for daily, preventive and emergency maintenance services, in addition to manage an internal maintenance staff that services the same retail locations. Managed multiple districts in the absence of DFM’s or vacant positions. Review available blueprints/facility floor plans/drawings to determine repair necessities, determine potential root cause issues, provide additional support to vendors as needed. Manage and coordinate Capital Improvement Projects. Key Achievements:

Reduced District energy usage over 20%, Reduced maintenance expense by 20+%

Increased recycle diversion rates for district over 60%, while achieving other waste management goals

Harnessed troubled, mismanaged Districts and returned them to standard operating procedure, balanced maintenance budgets

Only West Coast member of National Task Force for Facilities Maintenance Technicians, West Coast Trainer for DFMs

Lowest open to close WO request, and average days open in the Western Region Huttig Building Products, Rancho Cucamonga, CA May 2000 – July 2007 General Manager / Operation Manager

Provided leadership for $40+ million-dollar distribution center which included sales, operations, warehousing and transportation Leadership operations and strategic direction with full responsibility of P&L, sales and business functions, development of new products and vendors including implementation, roll-out and promotional activities. Provided cross-functional team training, coaching and mentoring. Collaborated with Regional and Corporate personnel to develop standard operating procedures and implement new software programs. Managed and coordinated all operational aspects of our business including Administration, Inside Sales, Outside Sales, Warehouse, Transportation/Logistics and Production including scheduling and flow through analysis of a multi-site operation. Key Achievements:

Returned facility to high profitability through strategic and efficient restructuring in a Top 10 status, 6yrs consecutively

Successful in executing a more responsive and market-driven organization resulting in increased sales revenue of 63% over a 5yr period

Managed multi-facility/distribution operations

Project Manager for relocation of multi-facility/distribution operations, including selection, layout, production flow through process, coordination with sub-contractors, city permits and requirements, IT infrastructure and movement of all personnel and assets into new facility with no loss time

Substantially improved production flow, productivity and output, while increasing net operating profit % and lowering overall expense

Achieved 98.7% fill rate, from a 90.0% fill rate

Established night loading procedures and staffing requirements, resulting in enhanced customer service capabilities

Established lowest Transportation/Logistics costs in the Western Region, second lowest company wide, while achieving and maintaining Top 10 status

Honors & Awards

• Multiple ‘Bravo’ Awards for Outstanding Performance (CBRE)

• Top 10 District Facility Manager – Sears Holdings 2008-2016, Top 5 2013-2016, #1 in West 2014,15

• SHC QMT Task Force Member – Sears Holdings Corporation – 2010 thru 2016

• Letter of Commendation – Director of Facility Services – Sears Holdings Corporation – 2011

• Employee of the Year – Huttig Building Products 2001

• Letter of Commendation – From General Manager 2001 – Huttig Building Products

• Letter of Recommendation – From Western Regional Operations Manager 2001 – Huttig Building Products

• Perfect Attendance – 2001, 2002, 2003, 2004, 2005, 2006 – Huttig Building Products Education & Credentials

Victor Valley College – Major in Business Administration Additional Training: D.O.T. Training (2000, 01, 05 & 06), Afterburners (strategic planning, 2005), Lee Resources Seminar

(Legendary Customer Care, 2000), Management Action Program (1995), other training and certificates available upon request CERT (Community Emergency Response Team), FEMA IS-100a and IS700a, Certified/Certificates Technology: Microsoft Office (Outlook, Word, Excel, PowerPoint), CMMS: Angus, Service Insight (SI7), Service Channel, LUPA, WPA, JDE, SMART, Trend

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