Customer Relationship L D

Terrell Yelder

L a n c a s t e r, S C E m a i l : Y e l d e r _ t @ h o t m a i l . c o m

P h o n e : 3 1 3 . 5 9 0 . 1 4 7 7 L i n k e d I n : T e r r e l l M . Y e l d e r I am seeking employment in a customer relationship/support role where I can utilize my skills and experience to effectively support, troubleshoot, and problem solve execute the business needs ensuring a high productive work environment. I have excellent interpersonal, communication, and customer relationship management skills. With 10+ years in facilities management/building operations, customer services, and customer relationship management experience. Networker, client/solution focused and consensus team builder. EXPERIENCE

February 2013 – July 2024

Team Leader; Building Operations Rocket Companies Detroit, MI - Charlotte, NC Execute department needs, performing building request for internal and external clients along with vendors, property management, and ownership. Conduct and lead business meetings with building ownership, vendors, company leadership. Hire and train staff while developing policies and procedures. Implementing standard operation procedures, being a liaison for company’s senior leadership, building ownership, and clients. Customer and vendor relationship as acting liaison for all contracted vendors, property management, ownership and team members.

Honors:

1. Best Influencer Leadership Award (2018): leading building operations team members within 13 cities and two countries (US/Canada).

2. The Raver Award (2019): Top Remote Leadership; Leading in-person and remote team members, earning highest engagement scores via team member and vendor engagement survey(s).

September 2005 – February 2013

Dispatcher; Patient Transportation Henry Ford Hospital Detroit, MI Dispatching of transport requests and relaying appropriate information to in-house transport staff for timely arrival for patient appointments. Dispatch transport request for inbound emergency medical transport to Emergency Room medical staff. Ensuring that appropriate parties are notified of any incoming, cancelled, or delays of inbound transportation and scheduling of outpatient and inpatient appointments.

EDUCATION

May 2024 – Present

Quality Assurance Engineer: Triple Ten (Present)

A.I. and Marketing: Triple Ten (Present)

Social Media and Marketing: LinkedIn Learning (Certification Received 2023) A.I. and Marketing: Linked Learning (Certification Received 2023) January 2022 – December 2022

Certification: Diversity, Equity, and Inclusion Inclusive Leadership University of South Florida

August 2000 – January 2003

Business Administration: University of Maryland- Mannheim Mannheim, Germany SKILLS

Customer Relationship Management Project management Leadership Leadership and Development Communication Microsoft Office Help Desk Support Ticket Management Travel Management Procurement Workday Software Data Entry Technical Skills Risk analysis Staff management Social Media Marketing Problem Solving A.I. Manual Testing Team builder

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