Customer Service Medical Records

LINDIWE D. MASUKU

Email: *************@*****.*** Phone: 682-***-**** Location: The Colony, TX 75056 Professional Summary

Dedicated customer service professional with extensive experience in providing exceptional service, fostering lasting customer relationships, and efficiently resolving conflicts. Proven ability to handle various customer service tasks while maintaining high standards of quality and compliance.

Key Skills

● Verbal and Written Communication

● Relationship Building

● Conflict Resolution

● Time Management

● Client Documentation

● Team Collaboration

● Quality Standards and Protocols

● Policy and Procedures

● Critical Thinking

Professional Experience

Acute Rehabilitation Center Plano, TX Unit Secretary November 2023 - Current

● Greet patients and visitors during admission and direct them to their assigned rooms.

● Admit patients, prepare paperwork for nurses, and inform patient techs of new admissions.

● Answer phone calls and direct them to necessary departments.

● Maintain accurate patient information and medical records, ensuring confidentiality per HIPAA regulations.

● Complete and organize medical records with chart dividers in proper locations.

● Assist social workers with printing and faxing documents.

● Enter data using Excel, EPIC, and Microsoft Word. Carrolton Regional Medical Center Carrolton, TX Unit Secretary (Seasonal) December 2023 - April 2024

● Greeted visitors and directed staff from various departments to patient rooms.

● Admitted patients from ICU, paramedics, and home.

● Handled floor clerical files such as medical records, ensuring privacy and HIPAA compliance.

● Managed paperwork, printed admission and discharge documents for nurses, and lab reports for doctors.

● Coordinated with the housekeeping department to prepare discharged patient rooms.

● Assisted social workers with faxing paperwork and ordering discharge transportation. Walgreens Dallas, TX Patient Care Advocate (Remote) July 2023 - November 2023

● Developed strong rapport with patients to facilitate quality care.

● Provided knowledgeable and compassionate service in response to patient questions and concerns.

● Helped patients understand care, coverage, payment responsibilities, and rights.

● Acted as liaison for hospital staff, physicians, patients, and family members.

● Verified documentation to avoid critical errors impacting care delivery and payments. Prestonwood Assisted Living Plano, TX Unit Secretary, Full-time/PRN October 2022 - January 2024

● Handled clerical tasks such as answering phones and greeting patients.

● Scheduled appointments and follow-up exams.

● Maintained patient records for medical professionals.

● Ordered medical supplies as needed.

● Assisted lab staff with patient paperwork.

WFS Worldwide Flight Services Dallas, TX Customer Service Representative March 2022 - September 2023

● Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

● Answered incoming calls, chats, and emails to facilitate customer service.

● Developed strong customer relationships to encourage repeat business.

● Provided outstanding service by attending closely to concerns and developing solutions. Qatar Airways Doha Cabin Crew Member

August 2015 - June 2019

● Followed company regulations promoting a safe environment for travelers and employees.

● Participated in pre-flight briefings to discuss flight details, weather, and service plans.

● Anticipated passenger needs to enhance comfort and promote an enjoyable flight.

● Assisted passengers with seating and stowing items. Radisson Blu Hotel Yas Island, Abu Dhabi Guest Service Agent December 2013 - August 2015

● Managed guest check-in and check-out procedures, reservations, and payments.

● Resolved guest challenges and complaints with resourceful solutions.

● Handled payment processing and provided customers with receipts.

● Worked with room service, housekeeping, maintenance, and security to meet all guest needs.

● Maintained guest satisfaction and loyalty, as evidenced by multiple positive online reviews.

● Mentored new staff on procedures and performance strategies. Education

Legacy Career Institute Dallas, TX

● Certification in Patient Care Technician, May 2023

● Certification in Phlebotomy, May 2023

● Certified Nursing Assistant, May 2023

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