Project Management Risk

Michelle Ramsamooj, PMP

Project Manager

************@*****.*** • 954-***-****

LinkedIn • New York, NY

Accomplished and results-driven leader with extensive experience planning and executing technology and financial projects.

Certified project management professional with expertise in delivering projects on time, within scope, and under budget. Skilled in implementing several solutions supporting bank operations, from process improvement to database migration. Track record of executing digital transformations and integrating modern banking platforms and instant issue debit cards. Expert in project scoping, risk management, strategic planning, and end-to-end project management. Strong analytical skills, with proficiency in enhancing team performance and fostering improvement culture. Certified in Agile Leadership and certified Scrum Master with commitment to driving cost-effectiveness, operational efficiency, and revenue growth. Proven ability to establish change management structure, forge relationships with key stakeholders, and identify and remediate risks / issues.

Areas of Expertise

● Project Management

● Change Management

● Budget & Cost Management

● Financial Systems Implementation

● Quality Management

● Regulatory Compliance

● Operational Efficiency Improvement

● Stakeholder & Contract Management

● Digital Transformation

● Risk Assessment & Mitigation

● Team Leadership & Development

● Customer Experience Enhancement

Professional Experience

First State Bank of The Florida Keys

Project Management Officer (July 2016 — Present)

July 2011 — Present

Direct robust technology initiatives, ensuring seamless integration and execution of digital banking projects. Build and implement project management solution using Smartsheet Control Center to enhance project management capabilities. Facilitate transition to modern online banking platform to improve customer experience and operational efficiency. Manage successful rollout of instant issue debit cards and migration of key financial systems, including general ledger and financial crime management. Coordinated across departments to foster teamwork and ensure project alignment with strategic goals.

●Implemented General Ledger system in 2024 to streamline financial reporting and analysis.

●Launched instant issue Debit Cards in 2023 to ensure immediate card availability to customers.

●Transitioned Accounts Payable processes in 2023, enhancing payment operations and vendor relations.

●Migrated to new Financial Crime Management system in 2022 to bolster security and compliance measures.

●Introduced Mastercard contactless debit cards in 2021 that increased transaction convenience and speed.

●Implemented Zelle in 2020 to enable customers to make quick and secure person-to-person payments.

●Successfully managed online banking conversion project in 2019-2020 and oversaw data conversion for improved functionality.

●Led replacement of bank’s ATM / ITM fleet in 2018, enhancing reliability and customer satisfaction.

●Implemented Online Account Opening Implementation in 2017, streamlining onboarding process for new customers.

●Managed migration of bank’s core banking system in 2016 for smooth transition and minimal disruption to operations.

Risk Management Program Coordinator (July 2011 — July 2015)

Managed risk management and information security initiatives, ensuring robust vendor management and safeguarding financial information. Coordinated federal and state audits to maintain compliance and operational integrity. Developed and implemented strategic three-year technology plan, aligning with long-term business objectives. Oversaw bank's insurance program, managing various policies, such as FINPRO, Cyber-insurance, property coverage, liability, flood, and wind. Supported strategic decision-making by preparing and presenting risk assessment reports to senior management and board of directors. Administered contract management database solution, enhancing operational efficiency and contract oversight. Assessed and monitored risk profiles of third-party vendors and service providers to ensure vendors’ compliance with bank's risk management policies and regulatory requirements.

●Awarded highest company recognition in 2023 for development and implementation of vendor management solution.

●Improved risk management structure by guiding staff on risk management policies, internal controls, and compliance.

●Identified and implemented risk management strategies for potential threats / vulnerabilities within banking operations.

●Evaluated effectiveness of internal controls, financial reporting, and regulatory compliance by executing internal audits.

●Successfully implemented FFIEC Cybersecurity Risk Assessment Tool and Cybersecurity Challenge Program in 2015, bolstering bank's cybersecurity posture.

●Developed and implemented bank's business continuity and disaster recovery plans, conducting periodic tests and drills to ensure preparedness for potential crises.

Education

Bachelor of Arts University of Florida, Gainesville, FL

Certifications

Agile Leadership Course Certificate

Certified Scrum Master, Scrum Alliance

Project Management Professional Certification, PMI Institute

Six Sigma Black Belt Certification Level III, Management & Strategy Institute

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