Customer Service Sales Rep

MARKEIA LOVE

**** ************ ***-*** ** Apt ** Jacksonville, Ar 72076

C: 501-***-**** *******.******@*****.***

SUMMARY

Motivational leader and organizational problem-solver with advanced supervisory, team building and excellent customer service skills. Experienced in stepping into roles and quickly making positive changes to drive company success. Focused on training, monitoring, and team-building techniques to maximize employee engagement and performance.

SKILLS

● Proficient in Sales

● Problem Solving & Solutions

Specialist

● Phone Communication,

Listening Skills, Photo Uploads to

System

● Clinical & Clerical Experience in

the Medical field.

● Lawn Care, Contract

Management, and Inspector.

● Excellent Customer Service

● Proficient in Task Completion

● Multi-Tasking

● Effective Communication

● Self- Motivated

● Can work in a team or individual

setting to get the job done

● Filing, Organization, Time

Management, & Team Building

EXPERIENCE

12/2022-Current Independent Contractor for Ivueit

● Surveys for commercial and residential property management

● Pictures of the property

● Driving to and from property

● Time management

● Route management

● Have to be self motivated and organized

● Dress & speak professional

01/2023--03/2024 Customer Service Sales Rep

Comcast (Xfinity) Remote

● Completion of Contracts with Customer for all services provided

● Accounts Management

● Basic Computer Skills Navigation

● Proficient in word, excel, and microsoft soft

● Taking payments, transfer calls, overview of customer bills

● Sales in cell phone service, internet, cable, home security, and telephone

● Problem Solving and Solution Specialist

● Follow set schedule, proficient in time management, organization skills, and team building 10/2021--10/2022 Supervising Safety Inspector

Worldwide Flight Service- Little Rock, Ar

● Certified in pulse management systems responsible for all Safety inspection in all areas of the operation.

● Responsible for monthly safety meeting

● Daily opening and closing of warehouse building

● Written/Oral communication of the monthly meetings for safety concerns

● Interviewing new hires–Calling new hires

● Placement for team members during operation

● Conducting meetings with customer and our leadership team

● Preventive measures for incidents and near miss

● Sorting packages to appropriate zip code

● Taking photos of operations and applying them to the Daily Inspection

12/2019--01/2023 Assistant Manager

Liberty Tax Services Sherwood, AR

● Interview clients to obtain additional information on taxable income and deductible expenses and allowances.

● Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.

● Mitigated risk by ensuring regulatory compliance for required licensing.

● Answering phone calls, appointment scheduling, and research for particular client cases.

● Time- Management on client cases

● Filing tax return personal and business taxes.

● Recruiting for staff

01/2020 to 06/2020 Behavioral Technician

Easter Seals Arkansas Little Rock, AR

● Planned and implemented individualized interventions as part of behavior treatment plans.

● Fostered crisis interventions by guiding team members in de-escalation of disruptive and unsafe behaviors.

● Documented patients' activities and behaviors into a system for recordkeeping.

● Developed activity plans and instructional materials to assist with treatment

● Screening employees for Covid.

● Daily Data of patients

06/2015 to 06/2018 Administrator

A T Trucking Company Little Rock, AR

● Evaluated employee job performance and motivated staff to improve productivity.

● Managed client correspondence, order tracking and data communications.

● Automated office operations and managed client correspondence, record tracking and data communications.

● Oversaw hiring and recruitment of personnel in all departments.

● Getting permits,

● Managing of lawn care

06/2010 to 04/2016 Supervising Insurance Agent Trainer American Income Life Little Rock, AR

● Communicated with clients to understand needs and identify best policies for each case.

● Exceeded company sales goals for new policies.

● Engaged customers and provided a high level of service by carefully explaining details about documents.

● Drove client retention by increasing savings opportunities and identifying premium discounts.

● Earned reputation for good attendance and hard work.

● Taking Applications for individuals interested in life insurance policy. EDUCATION AND TRAINING

05/2009 Associate of Arts: General Studies

Pulaski Technical College North Little Rock, AR

05/2019-05/2021 Associate of Applied Science: Nursing University of Arkansas At Little Rock Little Rock, AR 4 Semesters of RN Nursing W/Clinicals at UAMS and Saline Memorial Hospital. 3/2019 Certification of CNA and Phlebotomy License

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