Service Representative Customer

Scott Mitchell Cell 541-***-**** *** Sunnyside Dr, Eugene OR, 97404 *****************@*****.***

Summary of Qualifications

Listen well and follow directions; accurately recorded data and information.

Maintained confidentiality while working with customer documentation.

Responsible, dependable, punctual and take pride in my work.

Fast learner with a wide range of practical skills.

Team member, assisted co-workers in being successful in completing projects, my attitude motivated and inspired co-workers to meet goals.

Experience:

Customer Service Representative Wayfair Picayune, MS

Assist customers in obtaining parts that were missing from orders.

Assist customers in ordering replacements for items lost in transit.

Assist customers is setting up returns for unwanted items

Assist customers in receiving replacement parts for damaged items

Scheduled and tracked large parcel deliveries and returns

Warranty Administrator The RV Corral Eugene, OR

Initiated claim authorization for work being performed

Negotiated for labor increases with manufacturers on jobs requiring more time

Created payment claims with manufacturers for work that was performed

Maintained warranty return parts

Seek payment on outstanding claims in a timely manner

Cook/Prep-Cook Snake River Cafeteria Ontario, OR

Grilled, cooked, and fried foods such as french fries, eggs, and pancakes.

Cleaned food preparation equipment, work areas, and counters or tables.

Restocked kitchen supplies, rotated food, and stamped the time and date on food in coolers.

Performed preparation such as making sandwiches, carving meats, making soups or salads, baking breads or desserts.

Planned work on orders so that items served together are finished at the same time.

Tutor/Admin/Clerk Treasure Valley Community College Ontario, OR

Provided private instruction to individual or small groups of students to improve academic performance, improve occupational skills, or prepare for academic or occupational tests.

Developed teaching or training materials, such as handouts, study materials, or quizzes.

Maintained records of students' progress, feedback, or school performance, ensuring confidentiality of all records.

Categorized information according to guidelines, such as content, purpose, user criteria, or order.

Performed general office duties such as typing, operating office machines, and sorting mail.

Education:

Small Engine Repair

San Jaquin Delta Community College

1984 – 1986

Auto Body Technology

Centralia Community College

1987 – 1991

Information Technology (Word, Access, Excel)

Clark College

2001 – 2002

Building Construction Technology

Treasure Valley Community College

2008 – 2010

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