Customer Service Representative
Resume:
***********@*****.***
Monessen, PA 15062
CHELSEY QUEEN
Professional Summary
With a strong background in customer service and a passion for providing exceptional support, I am well-equipped to thrive as a Customer Service Representative. I have honed my communication, problem-solving, and empathy skills, allowing me to effectively assist customers and ensure their satisfaction. My adaptability and ability to learn quickly enable me to handle various situations and provide tailored solutions. I am excited to bring my expertise and positive attitude to deliver outstanding customer experiences.
Experience
Remote Garage Manager
Greg’s Bike & Auto, LLC/ Chambersburg, PA
April 2022- October 2023
Responded to resumes/ interviewed potential applicants/ hired staff
Made sure all licenses/ permits stayed up to date
Kept the garage inline with all state and federal rules and regulations
Listed refurbished parts for sale on various platforms
Set/ Verified all garage appointments
Built an inventory management system and cataloged over 10,000 motorcycle and automobile parts
Managed Payroll and Maintained accurate accounting records
General Manager
Mountain Top Contractors/ Fort Loudon, PA
July 2020- April 2022
Develop and implement strategies to improve operational efficiency and reduce costs, while maintaining high quality standards.
Oversee and manage the budget for various projects, ensuring that costs are controlled, and resources are allocated effectively.
Establish and maintain relationships with key players in the construction industry to expand the company's network and drive new business opportunities.
Conduct regular performance evaluations of team members to identify areas for improvement and
Handled all accounting and bookkeeping, kept meticulous, accurate records of everything coming in and out
Bar Manager
Rivertown Brewery & Barrel House/ Pittsburgh, PA
December 2017- March 2020
Oversaw a team of 10-30 crew members
Train and mentor new bartenders to ensure high-quality service and adherence to company standards
Manage inventory and ordering of bar supplies to ensure adequate stock and minimize waste
Collaborate with the kitchen team to create food and drink pairings to enhance the overall dining experience
Ophthalmic Receptionist/ High Volume Call Center Associate
Ludwick Eye Center/ Chambersburg, PA
September 2012- November 2017
High volume call center
Managed physician schedules and maintaining accurate patient records
Ensure prompt and accurate check-in and check-out of patients, including verifying insurance information and collecting payments.
Scheduling appointments for patients efficiently to ensure maximum patient flow and optimize physician schedules
Provide excellent customer service to patients, including addressing inquiries and resolving issues in a professional and timely manner
Bartender
The Chaparral Tavern/ Quincy, PA
April 2014- November 2017
Quality Inspector
Ventura Foods/ Chambersburg, PA
April 2008- September 2012
Assisted in maintaining quality control standards and ensuring product compliance.
Conducted quality audits and inspections to identify any issues or discrepancies.
Collaborated with cross-functional teams to address quality concerns and implement corrective actions.
Utilized Microsoft Excel and other software tools to track and analyze quality data.
Worked closely with production teams to improve processes and enhance product quality
Bartender
Dawg House/ Waynesboro, PA
September 2010- March 2014
Assistant Manager
Domino’s Pizza/ Waynesboro, PA
November 2005- April 2008
Supervised food preparation and ensured food safety standards Ensure compliance with health and safety regulations
Managed inventory and ensured adequate stock levels
Managed shift schedules and ensured adequate staffing levels
Provided exceptional customer service and resolved customer complaints in a timely manner
Education
Bachelor of Science in Business Administration
Post University
February 2022- December 2024
Bachelor of Science in Nursing
Harrisburg Area Community College
September 2017- March 2020
Skills
Office Management
Quality Control
Quality Assurance
Inventory Management
Ability to Work Independently
Bookkeeping
QuickBooks
Business Management
Empathetic
Google Workspace
Highly Organized
Leadership
Microsoft Office
Scheduling
Time Management
Problem Solving
Conflict Resolution
Negotiation
Strategic Planning
Delegation
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