Customer Service Store Manager

Carlos J. Ortiz

**** ******* ****. *****: 787-***-****

Kissimmee, FL 34746 E-mail: ********@*****.***

To whom it may concern:

Knowing the excellent reputation of your company, I would be honored to join your work force. I believe that my experience and interest to work in your company will help me fulfill all assignments given to me your satisfaction.

I have the abilities to manage any function assigned to me and provide a work environment that agrees with the company’s objectives. My skills are oriented towards a direct line of quality and consistency to work under pressure, and as priority, to satisfy every customer need. The attached resume will demonstrate all the information necessary regarding my skills and abilities. I am certain that I can contribute to your Company’s objectives and goals. Sincerely,

Carlos J. Ortiz

Carlos J. Ortiz

2901 Boating Blvd. Phone: 787-***-****

Kissimmee, FL 34746 E-mail: ********@*****.***

OBJECTIVE

To obtain a position in a company in which my skills can make significant contributions and help to support it in the achieving of its goals and objectives. QUALIFICATIONS

Able to work with slight or no supervision. Teamwork oriented. EXPERIENCE

Central Florida Powersports, Kissimmee, Florida

Assistant Manager 6/2021 – Present

• Supporting store manager and leadership in high level projects, managing resources, and team administration

• Overseeing wholesales accounts

• Managing sales reports

• Supporting customer service department

• Coordinating and monitoring orders with shipping and receiving department

• Performing merchandise inventory

• Creating merchandise displays based on brands and customer needs David’s World Cycles, Orlando, Florida

Store Manager 5/2014 – 6/2021

• Supervise, train, and assist employees in sales, product promotions, and customer service.

• Develop and maintain a schedule for employees and submit report for payroll

• Seek ways to better promote the store, the product and service within the store.

• Maintain proper inventory levels, order materials and supplies to ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals.

• Implement cross-training of employees and Assistant Managers to maintain productivity at all times.

• Manage all accounting duties.

• Ensure the store remains clean and presentable at all times.

• Other administrative duties such as filing, submitting sales reports, and answering phone calls Xymogen, Orlando, Florida

Production / Packing line 6/2013 – 04/2014

• Perform line production

• Create and pack nutrition products

• Participate in teamwork environment

Winter Park Cycles, Lake Mary, Florida

Head Mechanic 6/2012 –6/2013

• Build and fix bikes

• Work with warranty issues

• Update inventory

• Order tools, supplies, and bike’s parts

• Supervise service department

• English/Spanish translation in safety and employees’ meetings David’s World Cycles, Orlando, Florida

Mechanic 3/2011 – 6/2012

• Build and fix bikes

• Sales and customer service

• Customize and organize store’s displays

EDUCATION

• Interamerican University of Puerto Rico, Ponce, Puerto Rico B.A. in Business Administration (fourth term in process) Related Courses: Accounting, Management and Human Resources SKILLS

• Bilingual (English and Spanish), proficient in personal computers, including the following: Windows 8, Vista, NT & XP, Microsoft Office, Merchantos OS, and Internet.

• Bicycles related: Wheel builder, knowledge in Dura Ace Di2 10 and 11spd, Disc Brakes Bleed, Road Fluid Brakes.

REFERENCE Available Upon Request

Contact this candidate