Customer Service Support (Remote)

JANE GANTZ

PO Box ***, Kiefer, OK ***** C: ***/**5-1440 e:mail ***********@*****.***

Summary

A highly focused, results-oriented office professional that successfully supports complex, deadline-driven operations and customer support. My goal: maintain customer satisfaction and company-wide success. Highlights

Microsoft Office – 80 WPM Creative problem solver

Meticulous attention to detail Resourceful

Strong problem solver Dedicated Team Player

Self-directed and self starting Courteous, professional, mature Strong organizational skills Great grammar, business writing & proofing skills Energetic work attitude Great people skills

Results-oriented Legal administrative support

Experience

Arise Business Services – Interval June 2015 to the present Work at home professional providing excellent award-winning customer service both telephone and e-mail for Interval International and Stand Up Against Cancer as a volunteer. John Christner Trucking - Sapulpa, OK

Carrier Settlement Specialist Jul 2013 to Feb2015

Proof and prepare payments to outside carriers based upon expenses, advances and various load entries to actual receipts; prepare quick pays with EFS for authorized carriers; proof addresses for mailing; release billings within a set time period on a weekly basis; prepare and mail checks weekly. Additionally, obtain POD's upon request for Rating & Billing Department.

Rating and Billing Specialist Dec 2009 to Jun 2013 Scanning and indexing all bills of lading and other receipts, organizing all - 1 year; then rated and billed various accounts both complex and simple with excellent rapport with each customer; audited large accounts; also, performed closing of work each Friday; bill procurer for department and company. Customer Service Representative - TX Area Mar 2006 to Dec 2009 Received and fulfilled customer requests and loads from customers, shipping out of TX going everywhere in the United States. Setting up loads, made calls to shippers and receivers for appointments, rescheduling late trucks and rail shipments; made many friends and saved many loads. Had knee surgery and was replaced. Wal-Mart - Sapulpa, OK Associate/Cashier/Customer Service Jan 2002 to Mar 2006 Voted Associate of the Year 2005 by my peers; sent to New Orleans to represent Sapulpa after Hurricane Katrina.

Education and Training:

1977 Executive and Legal Secretarial

Minneapolis Business College - Minneapolis, MN 1974; Broadcast Engineering/Computer Science - Merritt Junior College - Oakland, CA 1969; GED Diploma – Bay High School, Berkeley, CA at 16

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