General Manager, Food & Beverage Expert, Customer Service, Financial
Resume:
RIZWAN HAREEZ
Hospitality Professional & Dynamic Manager
************@*****.***
Dubai, United Arab Emirates
Profile
Exceptionally skilled hospitality professional with 30 years in the hospitality industry, including 20 years in managerial roles with extensive experience in managing high-volume Hotels and Restaurants. A proven track record in Food & Beverage Service & Operations, Hotel Operations, Strategic planning, and financial oversight contributes to significant increases in profitability and customer satisfaction. Expertise in Service Excellence, Food Safety Management and staff development. Committed to staying updated on hospitality trends and continuously improving service standards. Eager to leverage extensive expertise to make impactful contributions in a dynamic, growth-focused environment. Professional Experiences
RESTAURANTS MANAGER – OPERATIONS
IL FORNO Restaurants Group – Dubai, UAE
FEB 2023 - Present
Led daily operations for a high-volume establishment at IL FORNO Restaurants Group, ensuring strict adherence to food safety standards and delivering high-quality products, which resulted in a significant increase in customer satisfaction scores.
Responded efficiently and accurately to customer complaints and feedback, significantly reducing complaint resolution time and enhancing overall customer experience. Regularly reviewed and improved product quality and service standards, contributing to a 10% improvement in repeat customer rates by ensuring consistent service excellence. Oversaw F&B budget and sales forecasts, implementing effective cost control measures that successfully reduced expenses, showcasing strong financial acumen and strategic planning skills. Streamlined restaurant operations, maintained high-quality service standards, and fostered a customer-centric environment, leading to increased customer loyalty and operational efficiency. GENERAL MANAGER AND DIRECTOR OF F&B
Taru Villas (PVT) LTD – Colombo, Sri Lanka
OCT 2011 – OCT 2022
Oversaw operations for three hotels and one international cuisine restaurant at Taru Villas (PVT) LTD, maintaining high service standards and achieving a 20% increase in overall profitability. Analyzed guest reviews and executed targeted development strategies, securing the #1 ranking in customer satisfaction across the region.
Directed event operations with a focus on efficiency and client satisfaction, achieving a 98% client satisfaction rate for event execution.
Spearheaded the preopening of an international cuisine restaurant, establishing operational protocols and comprehensive staff training programs, resulting in a 30% reduction in onboarding time. Established departmental targets, objectives, work schedules, budgets, and policies, driving a 15% increase in profits over the first five years.
HOTEL MANAGER AND F&B MANAGER
Taru Villas (PVT) LTD – Colombo, Sri Lanka
MAR 2011 - OCT 2011
Succeeded front office functions and reservations, increasing occupancy by 25% through effective yield management strategies.
Led food & beverage and kitchen departments, resulting in improved customer satisfaction, increased revenue significantly
Developed and executed successful F&B promotions, boosting average spend per guest by 20% Ensured strict adherence to hotel policies and safety regulations, maintaining a flawless safety record Delivered exceptional customer service, achieving substantial guest satisfaction ratings Oversaw all departmental operations at Lake Lodge, optimizing a noteworthy operational efficiency http://linkedin.com/in/rizwanhareez
RESTAURANTS MANAGER
Jacks of Fiji Restaurants Limited – Nadi, Fiji
DEC 2008 – JAN 2011
Oversaw daily operations, menu preparation, and financial oversight for three high-volume restaurants at Jacks of Fiji Restaurants Limited, contributing to a 15% increase in annual revenue. Maintained consistent food quality and exceptional customer service, resulting in increased customer satisfaction scores over two years.
Achieved 100% compliance with Occupational Health and Safety (OHS) standards during annual inspections, and trained and developed staff across all levels, reducing employee turnover by 50% and enhancing overall team performance.
RESTAURANT MANAGER
Hilton Colombo – Colombo, Sri Lanka
NOV 2007 – DEC 2008
RESTAURANT MANAGER
NO 18 Restaurant – TVR (PVT) LTD – Colombo, Sri Lanka SEP 2004 – OCT 2007
Education
MASTER OF BUSINESS ADMINISTRATION (MBA)
University of Wales Trinity Saint David – London, United Kingdom BACHELOR OF MANAGEMENT STUDIES HONS
The Open University of Sri Lanka, Sri Lanka
Skills
Operational Management
Customer Satisfaction
Food Safety
Service Excellence
Financial Acumen
RESTAURANT SUPERVISOR
Al Faisaliayh Hotel – Rosewood Hotels & Resorts – Riyadh, KSA JUL 2000 – JUL 2004
RESTAURANT SHIFT LEADER
Hotel Sofitel – ACCOR Hotels – Jeddah, KSA
DEC 1997 – MAR 2000
RESTAURANT CAPTAIN
Don Stanley’s Restaurant – Colombo, Sri Lanka
AUG 1995 – JUN 1997
NOV 2020 – SEPT 2022
DEC 2016 – DEC 2020
DIPLOMA IN TRAVEL & TOURISM ECONOMICS AND HOTEL MANAGEMENT University of Colombo, Sri Lanka
AUG2017 – AUG 2018
ADVANCE CERTIFICATE IN ENTREPRENEURSHIP & SMALL BUSINESS MGMT. The Open University of Sri Lanka, Sri Lanka
DEC 2015 – DEC 2016
INTERMEDIATE LEVEL SERVICE MANAGEMENT FOR HOSPITALITY Hotel School The Hague, Netherlands.
JAN 2008 – AUG 2008
Budget Oversight
Event Coordination
Staff Training
Team Leadership
Menu Design
Quality Assurance
Guest Relations
Profit Maximization
Preopening Operations
Compliance Management
Other Activities
Completed Advanced Food Safety Training: Accomplished PIC Advanced Training in Food Safety with TSI Quality Services in Dubai, UAE, in June 2024.
Active Association Memberships: Member of the Alumni Association of Tourism Economics and Hospitality Management, University of Colombo, and the Ceylon Hotel School Graduates Association (CHSGA) in Sri Lanka. Advanced Certification in ICT: Completed an advanced certificate in Information and Communication Technology
(ICT) from the Open University of Sri Lanka in 2017. Volunteer Leadership Experience: Volunteered in organizing the Tourism Leader’s Summit for World Tourism Day at the University of Colombo in September 2018 and holds a National Vocational Qualification (NVQ) Level 4 in Cookery.
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