Customer Service
Resume:
AJ
OBJECTIVE
Seeking a position in a
company that will allow me to
utilize my expertise based upon
my work history.
SKILLS
Equipment Operation
Safe Driving
Customer service
Microsoft Office
Applications: Excel, Power
Point, Word, Outlook,
Access
Inventory Control
Type 50 WPM
10 Key
Strong written and verbal
communication skills
Internet/Intranet Research
Air-Brake Certification
Planning Ability
Customer-Oriented
ALTON JONES JR
3271 LANSING DR.
MEMPHIS, TN 38115
*********@*****.***
EXPERIENCE
KNIGHT TRANSPORTATION, INC MEMPHIS, TN
PROFESSIONAL TRUCK DRIVER
01/2021 – 10/2023
● Daily truck inspections
● Pickup and delivery to different rail yards locations in the Memphis and Tristate area
● Performed pre-trip inspections of vehicles to ensure safety and compliance with regulations
● Delivered goods in a timely manner according to customer requirements
● Operated tractor-trailers in urban, suburban, and rural areas
● Followed all applicable traffic laws and safety regulations while driving
● Communicated with dispatchers regarding delivery schedules, delays, or other issues
JB HUNT TRANSPORTATION, INC MEMPHIS, TN
REGIONAL DRIVER
01/2019 – 10/2022
● Covering the 48 states
● Dry van delivering dry products
● Performing daily inspections
● Securing the load at the shipper and delivering to the customer receiving in a timely manner
● Ensured timely delivery of products to customers in designated regions
● Adhered to all applicable traffic laws while driving company vehicles CRST EXPEDITED CEDAR RAPIDS, IA
TRUCK DRIVER
03/2018 – 01/2019
● Transported goods to and from specified destinations in accordance with delivery schedules
● Verified load against shipping papers to ensure accuracy of shipment
● Hooked and unhooked trailers from tractor and converter dollies
● Observed driving regulations and safety procedures, maintaining excellent safe driving record
● Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance
● Added fluids, checked tires, and kept interior and exterior spotless as part of vehicle upkeep
PACKAGING COORDINATORS, INC ROCKFORD, IL
PRODUCTION TRAINING LEAD
01/2014 – 02/2017
● Maintained communication between production staff and crew members
● Ensured compliance with production safety regulations
● Maintains superior knowledge of training essentials
● Participates in and conducts classroom training
● Record job times for accuracy and enter the information into the payroll system
● Takes part in continuous improvement initiatives that directly impact work and quality of product
● Computer Literacy Outlook, Word, Excel, and web browsing
● Emphasized the training on 5’s Sort, Set, Shine, Standardize and Sustain
● Team Leader on specialized Serialization and High-Performance Lines PACKAGING COORDINATOR, INC ROCKFORD, IL
TECHNICAL TRAINING SPECIALIST
01/2013 – 01/2014
● Maintains superior knowledge of training essentials
● Participates in and conducts classroom training
● Computer Literacy Outlook, Word, Excel, and web browsing
● Provided technical advice on the use of products during classroom instruction sessions
● Assessed student performance throughout courses using tests, quizzes, and surveys
● Maintained records of student attendance and progress in each course offering
● Created and maintained course materials, including instructor manuals, participant guides, slides, demos, exercises, and other resources
● Collaborated with subject matter experts to develop new course material content as needed
● Evaluated outlines, texts and handouts prepared by other instructors
● Supervised, evaluated, or referred instructors to skill development classes ANDERSON PACKAGING, INC ROCKFORD, IL
PRODUCTION LINE LEADER
01/2007 – 01/2013
● Monitored production line workers to ensure they followed safety protocols and procedures
● Trained new employees on how to use machines and equipment safely
● Identified any potential problems or delays in the production process
● Provided feedback to supervisors about employee performance issues
● Performed daily inspections of tools, machines, and supplies used on the production line
● Keep areas clean, neat, and inspection-ready to comply with product guidelines
● Prepared products for shipment by packaging and labeling finished products in cardboard boxes or containers.
● Set up, adjusted, and maintained machines to operate at peak levels and meet challenging demands
● Delegated tasks to multiple employees while maintaining an efficient workplace
● Observed and monitored utilization of equipment
JACKSON HEWITT ROCKFORD, IL
TAX SPECIALIST
01/2005 – 01/2006
● Managed the office making sure that it was ready for daily production
● Confidentiality when processing client’s social security numbers
● Electronically filed the clients’ taxes from the information provided within the guidelines of the IRS.
● Analyzed financial documents to ensure accuracy of information reported on tax forms
● Performed calculations to determine estimated taxes due or refunds expected
● Advised clients on strategies to minimize their future tax liabilities
● Created reports summarizing the details of all filings made during the year
● Provided guidance to clients regarding changes in federal, state, and local laws that may affect them financially
● Gathered and paired customer deduction documents with payments to provide backup documentation on deductions
● Advised clients to comply with IRS regulations and meet state and federal tax obligations
KFC INC, SHAMROCK WILLOWBROOK,IL
ASSISTANT MANAGER
03/2001 – 06/2004
● Assisted in the development of operational strategies to ensure efficient and productive operations
● Ensured compliance with safety regulations and company policies.
● Monitored employee attendance records, timekeeping, and payroll information
● Managed customer service inquiries and complaints in a timely manner
● Resolved conflicts between team members in an effective manner
● Supervised daily operations including scheduling shifts, assigning duties
● Collaborated with the store manager to develop strategies for achieving sales and profit goals.
● Completed thorough opening, closing and shift change functions to maintain operational standards each day.
UNITED STATES ARMY
SPECIALIST (P) 4
08/1988 – 08/1991
● Participated in ongoing training and compliance activities
● Squad Leader responsible for the training and development of insubordinates
● Platoon Leader responsible for the development of the squads as delegated by the Company Commander
● Other responsibilities while serving I worked in the motor pool as a generator technician maintaining 5k, 10k and 20k
● Monitored production line workers to ensure Performed daily inspections of tools, machines, and supplies
● Keep areas clean, neat, and inspection-ready to comply EDUCATION
PRAIRIE STATE COLLEGE CHICAGO HEIGHTS, IL
08/1997 – 04/2000
● Associate of Applied Science in Computer and Information Sciences
● With the core studies of Cobol, C++, Visual Basic 5.0, Novell NetWare Administration, Windows and CICS
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