Technology Specialist Project Manager
Resume:
Jonathan Gosselin
Information Technology Specialist
Knowledgeable and thorough information
Technology Specialist with superior attention to
detail. Driven and self-motivated, and therefore
effective at working independently. Confident
team leader, project manager, and enthusiastic
communicator. Microsoft, Apple and Cisco
Certifications.
***********@*****.***
2701 Andrew Drive, Sinking Spring, United
States
linkedin.com/in/jon-gosselin-51667638
twitter.com/jgosselin10
instagram.com/jongosselin1
TECHNICAL SKILLS
Hardware A+, Assembly, Maintenance,
Peripherals, Printers, Drivers,
Troubleshooting (all manufacturers),
Cisco switches and AP devices, HP,
Lenovo, Dell, Apple
Software Microsoft (Windows 7,8,8.1,10,11),
Apple (all macOs),Android, iOS, Html5,
Adobe Pro (full), Symantec, McAfee,
Installation and Deployment
Networks Configuration, Servers, Switches,
Routers, MX devices, Firewalls, LAN
devices, Wiring (Cat5 and Fiber)
Security Virus Protection, Maintenance,
Monitoring, Backup Management,
Disaster Recovery
Programming
Languages
C++, Visual Basic, HTML
CERTIFICATES
Microsoft Certified Systems Engineer
(04/2003 - 04/2003)
MCSE
Microsoft Certified Systems Administrator
(03/2003 - 03/2003)
MCSA
Microsoft Certified Professional (11/2002 - 11/2002) MCP
Cisco Certified Network Associate (03/2003 - 03/2003) CCNA
Cisco Certified Design Associate (04/2003 - 04/2003) CCDA
WORK EXPERIENCE
IT Specialist II
Stoneridge Retirement Communities
05/2022 - 06/2023, Myerstown, PA
StoneRidge Retirement Living is a Christian-based company that has been providing senior care and retirement living services in south-central Pennsylvania since 1924.
Supported a staff of 400 plus employees on a Level 3 Help Desk Managed and Supported hosted network environment utilizing MS Remote Manager Utilized VNC Remote software for remote support as well as onsite support to all clients Supported and managed printer environment
Managed Cisco switches, Access Points (Cisco & Aruba) and firewall (Barracuda) applications Installed necessary Cat5 cable runs to expand network environment Installed and configured APs throughout multiple locations and buildings Managed remote UPS battery backups in all locations Contact : Charles Steck (Hoss) - *******.*****@**************.*** Achievements/Tasks
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WORK EXPERIENCE
IT Associate II
Amazon / TEN1
10/2020 - 05/2022, Reading, PA
Allocated, maintenance and troubleshooting of IT equipment used in Amazon Operations facilities. Handled support requests and procedures across the network. Assisted in training new hires.
Supported customers from multiple buildings in the area, as well as remote customers. Maintained zebra thermal printers, troubleshot thin clients, PCs, scanners, and portable handheld terminals. Managed and supported camera systems and related hardware within the facility Maintained MDF and IDF cabinets and all their components Updated Cisco switches and follow change management policies as directed Assisted and supported all floor workers, management and learning teams with all IT hardware including Laptops and Thin Clients Contact : Rob Williams / IT Manager - ********@******.*** IT Specialist - Director
Berks Community Health Center
11/2018 - 10/2020, Reading, PA
Provides high-quality health care to anyone in the greater Reading, PA area, regardless of their ability to pay. Handled support tickets with users company wide with clinical and administrative staff with internal and external technical support to ensure 100% problem resolution.
Administered company's Cisco Meraki Network through Meraki Dashboard. Monitored all traffic in and out of the network. Controlled all layer 3 and layer 7 security.
Active Directory and Exchange Administrator. Created and administered all accounts on company network. Developed all security groups and accounts.
Built, deployed, installed and updated all PCs and Laptops on company network. Maintain all Peripherals including printers, scanners and copying machines. Inventoried and logged all devices on self created company wide database. Developed training for staff for Microsoft Applications, Outlook, Word and Excel. Created Remote access protocol company wide for IT staff to eliminate interoffice transportation costs. IT Administrator
Bethany Children's Home
04/2017 - 11/2018, Womelsdorf, PA
Bethany Children's Home is a group home/campus for youth who have been through trauma and have therefore been removed from their home. Maintain and update network servers and client stations. Administer and Engineer Netsmart database.
Install hardwired and wireless devices on company network. Update and secure existing network.
Manage ticketing system and close as many tickets as possible. Implement IT strategies and projects to save money. Contact : Bill Rakow ( IT Director ) - 717-***-**** Achievements/Tasks
Achievements/Tasks
Achievements/Tasks
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WORK EXPERIENCE
Information Technology Support Specialist (Softworld - Independent Contractor) Sovereign / Santander Bank / Produban
03/2013 - 07/2013, Reading, PA
Help Desk and IT support for 800 Sovereign Branches. Handled 50 to 100 support calls per day via phone, email and chat communications. Assisted Network Admins with Cloud Exchange Migration or 100,000 accounts. Assisted with company wide upgrade from Windows XP to Windows 7. Help Desk Level 3 / Inside Sales Leader (Independent Contractor) Omega Systems Consultants
06/2011 - 06/2012, West Lawn, PA
IT Consulting Company
Problem solve and instruct clients on the best solutions for their IT needs and problems. Deal registration process initiator with all vendors (HP, DELL, LENOVO, CISCO, EMC, etc.). Develop business, working relationships with all my Vendors and Distributors. Developed online and PDF reporting and quotes using HTML and VB in Quosal. Connectwise, SharePoint and Quosal Administrator.
Project manager and lead on large RFPs for Schools and the Public Sector. Utilize Network Engineering background to develop complex networks. Responsible for all aspects of ordering and sales of $6 million in hardware. Outside Sales representative on major SMB accounts. Contact : Bill Kiritsis - 610-***-****
Director of Information Technology / Project Manager (Independent Contractor) Advanced Contracting Solutions
01/2011 - 06/2011, Farmingdale, NJ
Renewable Energy Contractor
Developed a network for office, including Backups.
Developed and Designed solar monitoring projects (Enphase, Sma, DECK, Fronius). Utilized IT knowledge to educate clients with their solar monitoring needs. Installed Solar PV systems.
Designed and Engineered Solar PV projects.
Created job schedules and project managed PV construction, MS Project. Assisted AC contractors with the installation of Inverters. Utilized SharePoint 2010 to develop intranet for company. Achievements/Tasks
Achievements/Tasks
Achievements/Tasks
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WORK EXPERIENCE
IT Analyst
The Governor’s Office - Commonwealth of Pennsylvania 01/2005 - 11/2007, Harrisburg, PA
Help Desk Level 3 and Customer Service for the entire Governor’s Office and Cabinet staff. Specialize in Application Support and Design by using all Microsoft applications (MS Excel and Access) including SharePoint, PDF Pro. Control all Inventory of computers, printers and all hardware in department. Utilize Cat 5 Certification for wiring drops and punch downs to all switches on LAN. Test and implement vendor software for all users.
Maintain and patch all wiring closets on LAN.
Work with other departments under the Governor’s jurisdiction to complete common goals and projects. Design and implement customized databases for end users. Test, configure and maintain desktops and laptops.
Contact : Brent Shuttlesworth - 717-***-****
EDUCATION
Certificate, Microsoft Certified Systems Engineer + Security Computertraining.com
01/2002 - 04/2003, Lancaster, PA
Industrial Technology Mechanics and Manufacturing
Millersville University
06/1995 - 07/1996, Millersville, PA
Diploma
Wyomissing Area High School
06/1995, Wyomissing, PA
VOLUNTEER EXPERIENCE
Volunteer
Opportunity House
Reading,PA
Wine, Women and Shoes - fundraiser event 2016,2018 Contact : Kate Alley - ******@********.***
DJ Charity Events
Numerous Organizations
Olivets - April 25, 2015
Ali Krieger Event - July 20, 2015
Cars For Kids - Bally, PA - July 26, 2015
Team Laney - 2016
SOFT SKILLS
Communicator Listener Team Leader Problem Solver Detail Oriented Organized Outgoing Achievements/Tasks
Tasks/Achievements
Tasks/Achievements
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SOFT SKILLS
Personable Compassionate Innovative
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