Nancy Rios
*** *. *** ****** **** Hueneme Ca. ***41 805-***-**** *******@*****.***
Retail Sales Associate, Bath & Body Works
Ventura, CA September 2022 - February 2024
● Greeted customers and helped with product questions, selections, and purchases.
● Stocked merchandise, clearly labeling items, and arranging according to size or color.
● Maintained a clean sales floor and straightened and faced merchandise.
● Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
● Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
● Helped customers complete purchases, locate items, and join reward programs.
● Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
● Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Accounts Receivable Clerk, Reid's Appliances
Ventura, CA May 2019 - September 2022
● Prepared and mailed invoices to customers, processed payments, and documented account updates.
● Submitted cash and check deposits and generated cash receipts to record money received.
● Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
● Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships. Salon Receptionist, Sky Salon
Oxnard, CA January 2018 - May 2019
● Consistently kept the reception area clean and tidy and maintained a presence at the desk area.
● Enhanced customer satisfaction by promptly greeting clients and efficiently managing appointments.
● Facilitated smooth transactions, accurately processing payments and maintaining balanced cash registers daily.
● Maintained up-to-date knowledge of salon services and industry trends in order to provide accurate information and recommendations to clients.
● Assisted stylists with preparing clients for services, enhancing overall efficiency during peak hours.
● Communicated with spa team members if clients canceled or changed appointment times. Office Assistant, U-Rent Inc
Camarillo, CA April 2014 - February 2019
● Completed clerical tasks such as filing, copying, and distributing mail.
● Interacted with customers by phone, email, or in-person to provide information.
● Managed daily data entry and kept clerical information accurate and up-to-date.
● Maintained confidentiality in handling sensitive information while performing administrative tasks.
● Maintained and updated office records, both digital and physical.
● Increased customer satisfaction by providing professional and courteous front desk support.
● Expedited document processing with accurate data entry and timely filing.