Customer Service Representative

ROSA Mccoy

**** ****** ** *** **

Bensalem, PA **020

267-***-**** (primary)

***********@*****.***

OBJECTIVE

To obtain a position that will utilize my skills, abilities and experience to contribute to the company's success.

EXPERIENCE

Mavis Discount Tire

Assistant Manager- Customer Service 08/2023-Present

Responsible for scheduling mechanics/technicians' work, ordering parts, ensuring the quality and timely completion of jobs exceeding customer expectations, the safety of personnel, and housekeeping of the shop.

Customer Service Representative, Walmart

08/2017 - 09/2022

Philadelphia, PA

Entails returning merchandise to their positions on the shelf, accepting exchange and returns of merchandise, making refund of money to customers, and ensuring that balance of cash is maintained.

Customer Rep, Wawa

09/2014 - 04/2015

Trevose, PA

Greet customers and provide an enjoyable shopping experience for all customers. Respond to

customer requests in a timely manner. Utilize the GREAT customer service model to ensure customer engagement.

Support and follow all safety and security initiatives. Ensure the proper execution of assigned food service programs and procedures. Operate the point of sale pursuant to corporate standards; maintain proper cash levels. Adhere to the execution of established safety, security, quality and store operations policies,

procedures

Cashier\Drive-Thru, Mcdonalds

07/2010 - 07/2014

Bensalem, PA

Cashiers typically begin and end their days counting the money in their cash drawers. At the end of a shift they may verify a register receipt of the daily activity or fill out a report. In between, they greet and take orders from customers, package orders, take payments and issue receipts. They might work at a drive-through window, taking orders via a headset or speakers. Cashiers should keep their counters clean and might also clean dining, serving and restroom areas. They keep supplies in the front part of the establishment stocked, such as napkins, paper bags and condiments. Some cashiers also help with basic food preparation, such as cooking and packaging french fries. EDUCATION

Star Career

09/2011 - 06/2012

Newark, NJ

Vocational/Technical Certificate

Major: IHIT

SKILLS

• Microsoft Office Software

& Medisoft Software

QUALIFICATIONS AND ACHIEVEMENTS

HIPAA, CPR, OSHA, NCCT Insurance Coding

Specialist

10/19/2012

Insurance Health Information Technology

Electronic Health Records

ICD-9-CM, CPT, and HCPCS

Medical Terminology

Basic Life Support Skills

Law & Ethics

Universal Precautions

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