Customer Service Success Manager
Resume:
Professional summary
Customer Relationship Management, Account Management, Data Analysis, CRM Proficiency, Cross-Functional Collaboration, Zendesk, Microsoft Suite Proficiency, Google Suite Proficiency, Customer Relation Expertise, Management Expertise, Phone and Digital Phone Proficiency, Outlook Proficiency, Gmail Proficiency. Employment history
Total Warranty Services Dealer Support Agent / CSR - Boca Raton 2023 - 2024
Target Property Management Leader/ Inventory Leader Royal Palm Beach 2021 - 2023
Advanced Communications Group Customer Service Representative Boynton Beach 2020 - 2021
Brandon Depperman
Customer Success Manager/ Customer Experience Expert/ Quality Assurance Expert
2301 S Congress Ave Apt 913, Boynton Beach, US, 33426
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Handled incoming calls, CRM tickets, and emails from dealers, resolving contract and technical issues. Provided customer support for policy cancellations and inquiries, enhancing customer satisfaction. Educated dealers on warranty programs, improving their understanding and utilization of services. Streamlined support processes, resulting in more efficient issue resolution and higher dealer satisfaction. Ensured a safe, organized, and well-maintained store environment by overseeing maintenance tasks and vendor coordination.
Optimized inventory management by monitoring stock levels, preventing overstock or stockouts, and ensuring product availability.
Maintained compliance with safety regulations to provide a secure shopping environment for customers and employees.
Collaborated with teams to improve inventory processes, enhancing the overall customer shopping experience.
Played a crucial role in maintaining accurate inventory levels, contributing to efficient store operations. Handled customer inquiries and resolved issues, maintaining a 95% customer satisfaction rate. Managed customer accounts and documented interactions, ensuring accurate records. Provided product information and technical support, enhancing customer knowledge. Resolved conflicts efficiently, contributing to a positive company reputation. Gubagoo Client Success Manager Boca Raton
2018 - 2020
Dunkin Brands Shift Supervisor Boynton Beach
2016 - 2018
Moe’s Southwest Grill General Manager Boynton Beach 2013 - 2016
Education
G.E.D Seminole Ridge Community High School
2007 - 2011
Skills
Customer Relationship Management Account Management Data Analysis CRM Proficiency
Cross-Functional Collaboration Zendesk
Microsoft Suite Google Suite
Customer Relations Management
Phone Digital Phone
Outlook Gmail
Links
Managed client relationships, ensuring satisfaction with automotive chat solutions. Onboarded and trained clients, enhancing their use of our services. Provided ongoing support, addressing client issues promptly. Tailored solutions to meet unique client needs, improving service adoption. Played a key role in client success, contributing to measurable growth. Led team to ensure smooth store operations, consistently maintaining high customer service standards. Handled cash registers and managed inventory, ensuring accurate financial and stock records. Opened and closed store while maintaining food safety and cleanliness, addressing customer concerns promptly.
Directed daily operations, managing staff, finances, and customer service to ensure smooth functioning. Implemented training programs, improving staff performance and customer satisfaction. Maintained high food quality and safety standards, contributing to a positive dining experience. Optimized scheduling and resource allocation, enhancing operational efficiency. Drove profitability through strategic planning and effective cost management.
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