Customer Service Administrative Assistant

Itzel Cisneros

Oakland, CA (***) *** – **** *****.****@*****.***

SUMMARY OF QUALIFICATIONS

● Bilingual, motivated, hard-working individual with customer service experience

● Motivated, hard-working individual with customer service experience

● Graduated from a Medical Administrative Assistant program from an accredited institution

● Exceptional ability in observing and recording situations analytically and independently

● Excellent communication skills both verbal and written

● Familiar with electronic health records and various computerized coding programs. EDUCATION

Carrington College, Medical Administrative Assistant October 2023 PROFESSIONAL SKILLS

● Bilingual: English and Spanish

● Health Care Office Procedures and Applications

● Patient Scheduling and Charting

● Insurance Verification and Billing Procedures

● Health Care Clinical Applications

● Electronic Healthcare Records

● HIPAA Compliant

PROFESSIONAL EXPERIENCE

Tiburcio Vasquez Health center

Appointment clerk/ Medical receptionist

March 2024- July 2024

● Schedule patients and charting

● Confirm/cancel/ reschedule appointments

● Print out documents

● Great patients in a friendly manner

● Insurance verification

● Electronic health records

● HIPPA compliant

Target August 2020 – 2023

Customer Service Associate

● Ensure store standards for merchandising and operations are met consistently

● Open customer accounts, explain loyalty program and credit card benefits to customers

● Provide a high level of customer service by engaging with the customer and using active listening and effective interpersonal skills

● Resolve customer questions or disputes by phone and in person The Home Depot January 2020 – July 2020

Customer Service/Sales

● Greeted customers in a welcoming manner

● Ensured store standards for merchandising and operations are met consistently

● Opened customer accounts, explain loyalty program and credit card benefits to customers Itzel Cisneros

Oakland, CA (510) 316 – 0889 *****.****@*****.***

● Displayed interpersonal communication skills with customers in person and by telephone

● Completed required safety training, resolved hazards and unsafe conditions to ensure a secure working and shopping environment

Macy’s February 2019 – December 2019

Sales Associate

● Ensured store standards for merchandising and operations are met consistently

● Answered customer questions and resolve disputes in person and by telephone

● Opened customer accounts, explain loyalty program and credit card benefits to customers

● Displayed interpersonal communication skills with customers in person and by telephone

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