Guest Service Food

Gina Ybarra

Tel: 423-***-****/ Email: *************@*****.***

Chattanooga, TN 37405

PROFESSIONAL PROFILE

Ambitious and dependable professional with over fifteen (15) years of experience in the Food Service industry. As an adaptable and extremely quick learner, unfamiliar tasks are simple to master. Looking to utilize communication skills and leadership abilities in a new and fast-paced setting. Eager to start the journey with a company that values a strong work ethic and a positive attitude in the workplace. Dependable and dedicated professional who believes and values her work ethic, timeliness, and ability to continually progress forward.

WORK EXPERIENCE

Hostess/Server 15 Years

Provide guests with menus.

Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.

Greet guests and seat them at tables or in waiting areas.

Answer telephone calls and respond to inquiries or transfer calls.

Operate cash registers to accept payments for food and beverages.

Customer Service 5.5 Years

•Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

•Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

•Check to ensure that appropriate changes were made to resolve customers' problems.

•Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

•Determine charges for services requested, collect deposits or payments, or arrange for billing

Safety Inspector 2.5 Years

•Investigate industrial accidents, injuries, or occupational diseases to determine causes and preventive measures.

•Conduct research to evaluate safety levels for products.

•Evaluate product designs for safety.

•Conduct or coordinate worker training in areas such as safety laws and regulations, hazardous condition monitoring, and use of safety equipment.

•Maintain and apply knowledge of current policies, regulations, and industrial processes.

EMPLOYMENT HISTORY

Assistant Manager, Tiger Market, Dyersburg, TN

Head Waitress/Hostess, Grecian Steakhouse, Dyersburg, TN

Head of House, W.T.R.C, Henning, TN

Head of Safety, W.T.R.C, Henning, TN

Assistant Manager, Shoney’s, Dyersburg, TN

EDUCATION

Computer Coding, Chattanooga State Community College, Chattanooga, TN

Conflict Resolution, W.T.R.C, Henning, TN

Therapeutic Community, W.T.R.C, Henning, TN

Group Therapy, W.T.R.C, Henning, TN

GED, Dyersburg State Community College, Dyersburg, TN

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