Customer Service Store Manager
Resume:
Store Manager with extensive expertise in strategic planning and operational
efficiency, driving team productivity and financial performance. Proven ability to recruit, train, and mentor staff, ensuring compliance and fostering customer loyalty. Adept at managing inventory and resolving customer concerns, contributing to a clean and customer-ready environment. Employment history
Store Manager, Palm Beach Tan Jul 2022 - Present
Spartanburg SC
Customer Service Associate, The Home
Depot
JUL 2020 - JAN 2022
Spartanburg, SC
Assembly Line Production, Magna
Seating South Carolina
NOV 2019 - JUN 2020
Moore, SC
Logistics Coordinator, Gestamp OCT 2016 - NOV 2019 Union, SC
Salon Manager, Great Clips JUN 2014 - Sep 2016
Spartanburg, SC
Recruit, train, and mentor staff to meet sales goals and performance criteria, enhancing team productivity
Monitor financial metrics and control expenses to achieve financial targets and profitability Ensure store compliance with legal requirements, maintaining stability and reputation Manage inventory and store organization to provide a clean, customer-ready environment Resolve customer concerns promptly, fostering loyalty and long-term relationships Resolved customer inquiries, ensuring satisfaction and retention. Recommended products tailored to customer needs, boosting sales. Implemented initiatives to reduce wait times, improving service efficiency. Maintained clean sales floor, enhancing shopping experience. Coordinated with shipping companies, ensuring timely material movement. Streamlined customer service processes, reducing wait times and enhancing satisfaction. Implemented product recommendation system, boosting sales and customer loyalty. Implemented promotional strategies, resulting in measurable sales and profit growth. Collaborated with leadership to streamline workflow and enhance operational efficiency. Enhanced performance metrics tracking, driving strategic improvements. Maintained organized work area, preventing accidents and tool misplacement. Built and managed customer relationships, contributing to revenue growth. Analyzed departmental documents for precise distribution, enhancing filing accuracy by 15%.
Reported carrier-performance metrics and monthly costs, aiding executive decision- making.
Drafted and monitored budgets, reducing warehouse expenses by a measurable margin. Redirected shipments based on customer requests, improving delivery efficiency. Maintained accurate stock records, ensuring timely and correct inventory levels. Developed creative solutions for route optimization, resulting in significant fuel savings and improved on-time delivery performance for the company. Managed daily salon operations, ensuring high service and sanitation standards. Advised clients on hairstyles, boosting customer satisfaction and repeat business. Styled hair for diverse clients, staying current with trends. Mentored staff, enhancing performance and professional growth. Increased salon revenue through strategic sales and exceptional service. Revamped salon operations, introducing efficient scheduling systems that maximized stylist productivity and client satisfaction.
Alaina Byrd
Management
Spartanburg, United States,
29307
*************@*****.***
Skills
Contract auditing
Customer satisfaction
Sales
Multi-Task Management
Microsoft Office
Financial records
High-volume dining
File/records maintenance
Product ordering
Credit collections
Weekly Payroll
Customer service
Customer relationship
management
Performance metrics
tracking
Workflow optimization
Promotional strategies
Operational efficiency
Strategic planning
Project management
Time management
Team leadership
Communication
Problem-solving
Nov 4, 1990
Employment history
Cosmetologist, Smart Style Aug 2012 - MAY 2014
Union, SC
Front Desk Receptionist, E-SAB Aug 2007 - Jul 2012 Union, SC
Education
Union County High School, Union, SC 2009 - 2009
High School Diploma
Regency Beuty Institute, Spartanburg, SC 2010 - 2010 License - Cosmetology
Spartanburg Community College, Spartanburg SC Aug 2015 - Jun 2017 Associate Degree in Business Administration
Accomplishments
Designed personalized makeup plans, enhancing clients' looks for events and daily wear. Kept detailed client records, ensuring consistent, high-quality service. Stayed current on latest trends through continuous research. Scheduled appointments efficiently, managing all communications. Recommended treatments and styles tailored to individual preferences. Enhanced skills through regular trainings and workshops. Executed hair services, improving client retention. Greeted guests warmly, ensuring a welcoming atmosphere and efficient check-in process. Trained new front desk staff, improving team efficiency and service quality. Managed cash and credit transactions accurately, handling up to $[Number] per shift. Resolved guest issues promptly, maintaining high levels of customer satisfaction. Maintained a clean and organized reception area, enhancing the guest experience. Re-organized something to make it work better.
Identified a problem and solved it.
Come up with a new idea that improved things.
Developed or implemented new procedures or systems. Worked on special projects.
Received awards.
Been complimented by your supervisor or co-workers. Increased revenue or sales for the company
Saved money for the company
Saved time for the company
Contributed to good customer service
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