Security Officer Customer Service

EMPLOYMENT HISTORY

Security Officer / Dispatcher

Riverwind Casino, Norman, OK — Nov 2023 - May 2024 Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

• Conducted regular patrols of key areas to spot and control security concerns.

• Acted quickly during emergency situations to reduce opportunity for damage and injury.

• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.

• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.

• Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.

• Checked and verified photo identification prior to granting facility access.

• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

• Reported suspicious activities and persons to law enforcement.

• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

• Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.

• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.

• Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.

• Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.

• Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.

• Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.

• Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.

• Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.

• Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.

• Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.

Moore, 73160 • 405-***-**** • ******.*********@*****.*** Nicole Gerritsen

Security Officer and Dispatcher with over 6 years of experience in maintaining safety and security in various environments. Demonstrates strong skills in conflict de-escalation, incident reporting, and superior customer service. Known for effective communication and fostering a collaborative atmosphere, ensuring a safe and welcoming environment for all.

• Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.

• Coordinated with other departments to enhance cross-functional collaboration for improved overall security strategy implementation.

• Collaborated with Human Resources to address employee concerns regarding personal safety, workplace violence prevention, and emergency response protocols.

• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

• Responded quickly to incidents and assessed active situations for security concerns.

• Responded quickly to emergency situations to assess and deflect issues.

• Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.

• Worked independently and collaboratively to resolve urgent issues to protect lives and property.

• Interacted assertively but non-confrontationally with personnel and general public.

• Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.

• Wrote detailed reports of all security breaches and investigations.

• Maintained accurate records of all dispatched calls, improving data tracking for future analysis.

• Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.

• Promoted teamwork among colleagues by proactively assisting others when needed. Donor Floor Technician

Grifols, Oklahoma City, OK — Feb 2018 - Nov 2021

Achieved consistently high donor satisfaction ratings by delivering compassionate care and demonstrating genuine concern for their well-being during the donation process.

• Coordinated daily scheduling of donors, optimizing appointment availability while balancing staff workload requirements.

• Facilitated effective communication between staff members, promoting a cohesive work environment focused on shared objectives.

• Increased donor retention rates by creating a welcoming atmosphere and consistently providing friendly assistance.

• Provided excellent customer service to all donors, addressing concerns and answering questions professionally.

• Reduced incidents of adverse reactions in donors by closely monitoring vital signs during donation processes.

• Improved donor experience by maintaining a clean and organized work environment.

• Strengthened team collaboration, assisting colleagues in managing workflow during high-volume periods.

• Expedited processing times by efficiently labeling samples and updating donor records in the database system.

• Contributed to the achievement of facility goals with consistent attention to detail and timely completion of tasks.

• Demonstrated flexibility in adapting to changing demands within the facility while maintaining exceptional quality standards for services provided.

• Ensured optimal safety with thorough equipment sterilization and proper disposal of biohazardous materials.

• Assisted in training new employees, sharing best practices for efficient and compliant performance on the job.

• Supported donor education efforts, providing accurate information regarding the donation process and its benefits.

• Maintained inventory levels, ordering supplies as needed to ensure uninterrupted operations on the donor floor.

• Analyzed current and potential donor data to identify demographics and trends. Sales' Associate

Jcpennys, Moore, OK — Apr 2013 - Dec 2017

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

• Built relationships with customers to encourage repeat business.

• Managed returns, exchanges and refunds in accordance with store policy.

• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

• Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.

• Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.

• Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.

• Managed efficient cash register operations.

• Stocked merchandise, clearly labeling items, and arranging according to size or color.

• Listened to customer needs and desires to identify and recommend optimal products.

• Engaged in friendly conversation with customer to better uncover individual needs. EDUCATION

Moore High School, Moore, OK — May 2013

COURSES

Security Officer / Dispatcher

Riverwind Casino — Nov 2023 - May 2024

Donor Floor Technician

Grifols — Feb 2018 - Nov 2021

Sales' Associate

Jcpennys — Apr 2013 - Dec 2017

Hurricane Harbor

Security — May 2024 - Aug 2024

SKILLS

Report Writing Incident Reporting

Security Guard License General security

Detail Oriented Superior customer service

Emergency Response Relationship building

Conflict de-escalation Conflict resolution

Access Control Document Management

Workplace Safety Communication

Reliability Punctuality

Observation Physical Stamina

English Document Preparation

Customer Service Teamwork

Leadership

Contact this candidate