Account Manager Customer Service
Resume:
Professional summary
Account Manager with **+ years of experience excelling in relationship selling, key account development, and national account management. Demonstrates a strategic approach to partnership development and lead generation, leveraging CRM expertise to build and maintain strong client relationships. Passionate about driving business growth through innovative solutions and data-driven strategies. Employment history
Pride Resource Partners Outreach Coordinator- Energy Advisor Stockton, California Apr 2023 - Feb 2024
AT&T FIber Sales Executive Stockton, California Sep 2022 - Apr 2023
Chhoeurt Leung
Account Manager
4840 pennel court, Stockton, United States, 95206
********.*****@*****.***
Streamlined operational and outreach strategies using data analysis, enhancing efficiency and engagement. Updated program activities to meet evolving business needs, ensuring alignment with population demands. Delivered superior customer service, fostering strong relationships and positive client experiences. Analyzed program data to refine outreach efforts, improving alignment with business needs and customer satisfaction.
Drove operational improvements through data-driven decision making, resulting in more effective administrative processes and outreach initiatives. Pioneered new approaches to energy advising, integrating customer feedback to develop tailored solutions and improve program effectiveness.
Anticipated future trends in energy consumption, proactively adapting outreach strategies to address emerging challenges and opportunities.
Identified and recommended tailored solutions to clients, enhancing product sales and customer satisfaction. Prospected and qualified new leads, building a robust sales pipeline and expanding market reach. Created and delivered compelling sales presentations, successfully securing new accounts. Networked with business prospects, establishing valuable connections and fostering long-term relationships. Accurately documented sales activities and client interactions in the CRM system, ensuring data integrity. Cultivated strong client relationships, identifying needs and recommending tailored fiber solutions, resulting in significant revenue growth for AT&T's fiber division. Proactively expanded sales pipeline through strategic lead generation and qualification, consistently surpassing monthly targets for new business acquisitions. Verizon Wireless Retail Sails Consultant; Solution Manager; Retail Store Manager; District Indirect Account Manager Stockton, CA
Nov 2006 - Feb 2021
Education
High School Diploma Amos Alonzo Stagg Senior High School Stockton, CA Aug 1994 - Jun 1998
Graduate with Honors
Associate of Arts San Joaquin Delta College Stockton, CA Aug 1998 - Jun 2020
Bachelor of Science (B.S.) - Business Management Bellevue University Bellevue, WA Skills
Key account development National account management Rapport building Relationship selling
Lead generation Partnership Development
CRM SALESFORCE/ HUBSPOT Relationship building
Customer service Sales presentations
Networking Outreach strategies
Program management Data analysis
Led sales and marketing strategies based on consumer insights, resulting in significant customer engagement growth.
Promoted products at industry events, boosting brand visibility and market penetration. Managed sales programs and conducted targeted training, improving team performance and sales outcomes.
Enforced procurement policies to ensure high supply quality, maintaining consistent product standards. Cultivated strong relationships with indirect account partners, enhancing communication and mutual business growth.
Orchestrated strategic sales initiatives, aligning offerings with market trends, driving substantial revenue growth and market share expansion.
Spearheaded targeted sales initiatives, aligning product offerings with market trends, resulting in substantial revenue growth and expanded market share.
Implemented cutting-edge marketing strategies based on consumer insights, significantly boosting customer engagement and brand loyalty.
Fostered strong partnerships with indirect account partners, enhancing communication channels and driving mutual business growth.
Analyzed sales data to optimize team performance, conducting targeted training programs that measurably improved sales outcomes.
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