Customer Service High School

Anita Caldwell

**** ** ** *****, ***** – 352-***-**** – ***********@*****.***

Skilled individual with experience in various fields. Especially skilled in conflict resolution and assertive communication, excellent time management, offering progressive experience in sales operations. Highly professional attitude and comprehensive background in managing multiple customer service functions. Results driven and skilled in promoting products and services with the ability to remain calm in stressful situations. I enjoy working with people and am flexible and eager to learn I feel I am responsible and able to pursue and conquer whatever task is put in front of me.

Skills and Abilities Active Listening, Reading Comprehension, Computer Proficient, Service Oriented, Managerial Skills, Leadership, Administrative, Customer Service, Time Management, Problem Solving, Communication, Organization, Client Focused, Collaborative Talent, Flexible, Detailed, Negotiation, Empathetic, Adaptable, Public Speaking, Conflict Resolution, Conscientious, Persistent, Confident, Self-motivated, Goal Oriented, Accountable, Analytical.

Accomplishments Graduated High school with honors Self-employed for four years (2011-2015) A Leader at Metamorphosis Recovery Center

CPR, AED & First Aid Certified for Adults, Children and Infants

Education Eastside High School Class of 2011

Professional Experience

Signature Nursing Home 2015-2017

Housekeeping 2015-2016 Receptionist 2016-2017

Responsible for managing patients schedules, drop offs and pickups. Assisting with everyday tasks and ensuring patient comfort.

Subway 2017-2018

Assistant Manager

Responsible for implementing work flow procedures based on direction from the General Manager. My duties included supervising employees during day to day tasks, providing customer support and conflict de-escalation.

Winn-Dixie 2018-2019

Sales Associate

Responsible for greeting customers and assisting throughout the buying process, processed their purchases. Ensured customer satisfaction in all fields. Offered special promotion products, replaced defective goods, obtained necessary information when computers failed.

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