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Resume:
JOHN
SULLIVAN
****************@*****.***
Omaha, NE 68154
SKILLS
EDUCATION
University of Nebraska - Lincoln
Lincoln, NE
PROFESSIONAL SUMMARY
Accomplished General Manager at Valentino's Restaurant, adept in staff management and customer relations, significantly enhancing team motivation and client satisfaction. Expert in workload management and staff training, ensuring operational excellence and profitability. Demonstrated ability to exceed financial goals through strategic planning and effective task delegation. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
WORK HISTORY
Panera Bread - Assistant Manager-Lead Catering
129th & West Center • 12/2022 - 05/2023
Hy-Vee Food Store - Supervisor
156th & Maple St. • 03/2022 - 07/2022
Scheels Sporting Goods - Manager
180th Wright St.(Dodge St.) • 12/2019 - 03/2022
Management of my department as well as working with other staff members to take the customer service to the next level. Inventory, ordering, cleanliness, employee moral and team dedication was a must. Fresh Thyme Market - Supervisor
182nd & West Center • 01/2017 - 11/2019
Accurate Answers Investigative - Private Investigator
● Money Handling
● Customer Relations
● Team motivation
● Product and service knowledge
● Staff Training and Development
● Staff Supervision
● Workload Management
● Staff Management
● Task Delegation
Supervised day-to-day operations to meet performance, quality and service expectations.
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Maintained a clean, safe, and organized store environment to enhance the customer experience.
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Developed strong working relationships with staff, fostering a positive work environment.
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Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
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Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
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Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
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Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
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Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
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Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
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Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
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Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
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5700 South St.- Lincoln • 01/2006 - 11/2008
Valentino's Restaurant - General Manager
27th & Hwy 2, 35th & Holdrege-Lincoln • 01/1997 - 08/2006
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Collected documentation such as witness statements, video recordings and photographs to support case findings.
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Stayed in open communication with supervisors to maintain operational safety and submit timely reports.
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Produced professional reports outlining findings of cases, expenses incurred and any important incidents.
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Staked out locations to locate individuals and gather evidence of unlawful activities.
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Exceeded client expectations by delivering comprehensive reports detailing case findings and recommendations in a timely manner.
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Investigated individuals claiming disability to identify and document fraud.
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Tracked claimants through routine and notable activities and documented findings with videos, photographs and audio recordings.
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Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
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Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
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● Developed and implemented strategies to increase sales and profitability. Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
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Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
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Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
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