Administrative Assistant Office Manager/Customer Service

H e a t h e r

Tackett

R e m o t e A d m i n i s t r a t i o n

S p e c i a l i s t

**** ******** ***** // ******, ** 27302 // 404-***-**** // ****************@*****.*** PROFILE Experienced Administrative Office Manager with over 25 years of expertise, seeking a Remote position to leverage my strong skills in client relations, operations management, and administrative tasks. Dedicated to making a positive impact and contributing effectively to the success of the company.

EXPERIENCE HANDYMAN DIVISION MANAGER/ADMINISTRATIVE ASSISTANT TO OWNER

CHL Services LLC // Remote // June 2022- August 2024 – As needed

Implemented new software and marketing methods to start up a new division/ calendar management / accounting / payroll / client relations

/ estimate writing / customer retention / SOP Generations / creating and implementing employee training courses.

ACHIEVEMENTS + HIGHLIGHTS

Established and managed a new handyman division, overseeing all operational aspects including staffing, scheduling, and service delivery. Implemented new software solutions to enhance operational efficiency and streamline accounting, invoicing, and estimating processes.

Developed and executed comprehensive marketing programs resulting in increased visibility and client acquisition. Created and standardized estimating procedures to ensure accuracy and consistency in project pricing.

Developed company standard operating procedures (SOPs) to optimize workflow and ensure compliance with industry standards. Designed and conducted employee training courses to enhance skills and maintain high service standards.

Managed complex calendar schedules to ensure optimal allocation of resources and timely project completion.

Cultivated strong client relationships through proactive communication and exceptional service delivery.

Facilitated seamless remote work operations, ensuring team productivity and collaboration.

MATCO TOOL TRUCK OWNER

SELF EMPLOYED FRANCHISE OWNER // CARTERSVILLE, GA // AUGUST 2022 -JANUARY 2024

Started a franchise and oversaw all day-to-day operations including but not limited to sales, accounting, reporting, strong client relations, marketing and promotions. ACHEIVEMENTS + HIGHLIGHTS

Proven ability to build and maintain strong customer relationships through effective communication and personalized service strategies.

Proficient in accounting principles, with hands-on experience in invoicing, budgeting, and financial reporting.

Skilled in inventory management, ensuring accurate stock levels and efficient ordering processes to meet business demands. Expertise in overseeing all aspects of operations for a self- employed business, including strategic planning, resource allocation, and workflow optimization.

Successful track record in designing and executing promotions and contests to enhance client retention and drive sales growth. Experienced in direct sales of tools through a mobile tool truck, demonstrating product knowledge and fostering client loyalty. Diligent in preparing daily, weekly, and monthly financial reports to monitor business performance and facilitate informed decision-making. Proven capability in acquiring and maintaining state licensing requirements to ensure compliance and operational legitimacy. EDUCATION DEVRY UNIVERSITY

Business Administration // Online // 2012

Associate degree

SKILLS +

INTERESTS

Operations / Microsoft office / Communications / Music / Art Creation / Outdoor Recreation / Family

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