Sales Associate Customer Service
Resume:
Damola
Olajuwon
Sales Associate
*** ******* *******, **** *******, United States, 11937
***************@*****.***
Sales Associate with 4 years of experience excelling in customer service, promotional strategies, and CRM implementation. Demonstrated ability to boost sales by 25% through personalized service and enhance team productivity by 20%. Proficient in complaint resolution and financial management, with a track record of maintaining a 95% customer satisfaction rate.
Employment history
Sales Associate, S. O.
OLUSEGUN NIGERIA LTD,
Aug 2020 - Mar 2024
Oyo, Nigeria
Front Desk
Representative, OCEAN
HOUSE HOTEL, Jun 2023
- Oct 2023
Gloucester, Massachusetts
Hall Representative,
BABCOCK UNIVERSITY,
Oct 2023 - May 2024
Ogun State, Nigeria
Skills
Customer Service Promotional Strategies Complaint Resolution CRM Implementation Sales Techniques Marketing Strategies Guest Relations Financial Management Team Collaboration Training and Development Negotiation Social Media Marketing Problem Solving Customer Retention Public Speaking Digital Advertising Customer Satisfaction Business Development Networking Decision Making Jun 15, 2003
Nigerian
NRK01650AB94
Assist customers with product selections, achieving a 25% increase in sales through personalized service.
Manage inventory, reducing stock discrepancies by 18% through meticulous tracking. Collaborate with team to develop promotional strategies, boosting monthly sales by
#1,500,000.
Resolve customer complaints efficiently, maintaining a 95% satisfaction rate. Streamlined operations to boost efficiency by 20%, enhancing team productivity. Oversaw daily sales reports and analytics, identifying trends that informed strategic adjustments.
Implemented a new CRM system, improving data accuracy and customer follow-up processes. Trained new hires on sales protocols, significantly reducing the onboarding period by 30%. Managed guest check-ins and check-outs, improving efficiency and guest satisfaction. Resolved guest inquiries and issues, enhancing overall guest experience. Coordinated with housekeeping and maintenance for room readiness, ensuring operational smoothness.
Handled billing and payment processes, maintaining accurate financial records. Provided local information and recommendations, increasing guest engagement and satisfaction.
Ensured precise billing, upholding impeccable financial accuracy. Assisted in resolving guest issues promptly, fostering positive experiences. Liaised effectively with housekeeping and maintenance to ensure timely room availability. Organize and lead hall meetings, ensuring effective communication and issue resolution. Address and resolve resident concerns, fostering a supportive living environment. Implement safety protocols, contributing to a secure and orderly hall atmosphere. Streamlined resident issue resolution, enhancing hall satisfaction. Initiated community-building programs to boost hall morale and cooperation. Monitored safety compliance, achieving a safer living space for residents. Provided guidance to residents, ensuring a nurturing hall environment. Analyzed feedback to improve future hall meetings and resident interactions. Skills
Conflict Resolution Creative Thinking Content Creation Customer Loyalty Guest Services Sales Reporting Strategic Communication Sales Strategy Education
Babcock University, Babcock,
Ogun, Sep 2020 - Apr 2024
Bachelor’s Degree in International Law and
Diplomacy
Graduated with honors, receiving the award for the most diplomatic student. Languages
English French Yoruba
Hobbies
I love public speaking, movies, games, dancing, acting, helping people. Links
Courses
Business Management, Jun 2022 - Oct 2022
Nexford Univeristy
References
Awobona Olusegun Olajuwon
Rhonda Tucker
Terry Scouras
S. O. OLUSEGUN NIGERIA LTD
*****************@*****.***, +234**********
OCEAN HOUSE HOTEL
*******@*****************.***, +1-508-***-****
MAIDSTONE CLUB
********@*************.***, +1-631-***-****
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