Customer Service Representative

ROSALYN CALVIN

Kansas City, KS, *****

***************@*****.*** / 913-***-****

SUMMARY

Communicative customer service professional motivated to maintain customer satisfaction and contribute

to company success. History managing large amounts of inbound calls and sustaining satisfactory

relationships with customers. Offers skill with CRM systems paired with outstanding active listening and

multitasking abilities.

SKILLS

+ Account updating + Product Knowledge

* Call Management + Inbound and Outbound Calling

EXPERIENCE

Customer Service Representative / Hartman Elementary School - Kansas City, MO

08/2022 - 08/2024

+ Answered inbound calls, chats and emails to facilitate customer service.

+ Consulted with customers to resolve service and billing issues.

+ Demonstrated excellent communication skills in resolving product and consumer complaints.

* Set up and activated customer accounts.

+ Remained calm and professional in stressful circumstances and effectively diffused tense

situations.

+ Maintained knowledge of current promotions, exchange guidelines, payment policies and security

practices.

+ Provided outstanding service to new and long-standing customers by attending closely to

concerns and developing solutions.

+ Promoted high customer satisfaction by resolving problems with knowledgeable and friendly

service.

+ Assisted customers with making payments or establishing payment plans to bring accounts

current.

+ Answered incoming calls and emails, providing frontline customer support or assistance with

product and service transactions.

Lead CSR / Maximus Call Center - Kansas City 05/2015 - 05/2022

+ Educated customers on special pricing opportunities and company offerings.

+ Promoted high customer satisfaction by resolving problems with knowledgeable and friendly

service.

+ Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

+ Set up and activated customer accounts.

+ Remained calm and professional in stressful circumstances and effectively diffused tense

situations.

+ Made outbound calls to obtain account information.

+ Informed customers about billing procedures, processed payments and provided payment option

setup assistance.

EDUCATION AND TRAINING

High School Diploma 05/2006

Wyandotte High School - Kansas City, KS

CERTIFIED NURSING ASSITANT

Donnelly College - Kansas City, KS

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