Customer Service Specialist
Resume:
Kristin Redden
Newark, DE *****
********-****-****-****-************@***********.***
Work Experience
Customer Service Specialist
Orkin Pest Control-New Castle, DE
November 2018 to Present
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding the department's average response time of XX minutes
• Provided exceptional customer service by promptly responding to inquiries and resolving issues, resulting in a XX% increase in customer satisfaction
• Effectively handled irate or upset customers by remaining calm under pressure and actively listening to their concerns before offering appropriate solutions
• Provided exceptional customer service by promptly responding to inquiries and resolving issues, resulting in a XX% increase in customer satisfaction
• Provided exceptional customer service by promptly responding to inquiries and resolving issues, resulting in a XX% increase in customer satisfaction
• Maintained detailed records of all customer interactions using CRM software, ensuring accurate documentation for future reference
Education
12
Willam Penn High School - New Castle, DE
September 1999 to June 2002
Skills
• Pest Control
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