Customer Service Forklift Operator
Resume:
Marcus Boyd
Just moved back to Houston TX and ready to start a great career
Houston, TX 77007
************@*****.***
• 10 plus years warehouse experience
• I love working with my hands.
• 3 Years experience in customer service and management
• Have 15 plus years experience as an Automotive Technician
• I have a Texas state Inspector license for 6 years.
• I worked in the fast food industry for 2 years,
and trained the staff for new store openings.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Warehouse Supervisor
Ryder System-Greenfield, IN
November 2023 to February 2024
Forklift operator/ mid rider operator.
Controlled all over the conserve space
Train new staff opon arrival
• Consontainted on how to be more productive in the warehouse. Forklift Operator/Order Puller
PepsiCo-Indianapolis, IN
June 2023 to November 2023
Pulled product on mid- rider and stand up forklift. Used safety procedures and certifications are up to date Forklift Operator
Amazon Warehouse-Plainfield, IN
January 2023 to June 2023
P.i.t. operater/ handler
Use safety guidelines in warehouse
Load pallets into tacker/trailers
Pick product in timely manner
Customer Service Manager (CSM)
Heinold and Feller-Valparaiso, IN
January 2020 to July 2022
Maintenance technician/Customer service manager
Technician
National Tire and Battery / NTB-Houston, TX
February 2016 to February 2019
I love being a technician. Everyday is different.
Automotive Technician
Christian Brothers Automotive-Fulshear, TX
March 2015 to February 2016
Automotive technician
Technician
Texas Direct Auto/vroom-Stafford, TX
May 2013 to March 2015
Responsibilities
Suspension Specialists
Can do: performed Kaizen events
• State Inspection
• All suspension work
• diag suspension noise
• alignment
• tune ups
• all maintenance work
• some electrical work
• all brake work
• differential work
• lube services
• still learning a.c.
Accomplishments
I learned more of European vehicles and accomplished how to over look more maintenance recommendations.
Skills Used
More of diags on all sorts of vehicles
Automotive Technician
Firestone Complete Auto Care-Katy, TX
April 2007 to May 2013
Responsibilities
*Opened store/ setup for service
*Inspect all vehicles once pulled into shop
* Did all state inspections /only state Inspector on site
* Able to do all vehicle services
* Able to change and inspect tires for damage
* Able to repair tires
* Able to do brakes on all vehicles/ foreign and domestic
*Able to do transmission service/ flush and pan service
* Able to do cooling services/foreign and domestic
* Able to do alignments/ was certified by Hunter Alignment/foreign and domestic
* Able to do all suspension work/ and ball joints
* Able to do differential service
* Have on equipment and tools
Accomplishments
I started off as a general service when I began working at Firestone. My job was to clean up the shop, run errands etc. I didn't know one thing about working on cars but I knew that's what I wanted to do. After a few years and me showing that I have a drive for cars I was promoted to a technician. Every day is always something new. U start from the bottom and work your way to the top. Also completed a two week course for Hunter Alignment class. Also completed a two week course for Hunter Brake performance class Skills Used
*How to be safe and keep a clean work area
* Repairing parts or damage front end parts
* Diagnose problems with vehicle
* Inspect for safety/document all findings
Dream teamer
Potbelly Sandwich Works-Houston, TX
June 2006 to April 2008
Responsibilities
*Opened store and setup register etc.
*Prep all meats for lunch time
*Prep all cheeses for lunch time
*Ran deliveries upon call/setup for serving
*Took orders/gave first class customer attention
*
Accomplishments
I had a huge change from the time I first walk though the doors to the time I left Potbelly. When I started I began as a prep cook, I accomplished my duties before they actually needed to be done. This gave me a chance to help out in the front area. The manager on duty realize I have more to offer working up front then in the back. I learned to work all stations and by this time I began to train the staff they hired in. I was soon offered a position where I could actually go store to store and train all new staff the company was hiring in. That's when I became a DREAM TEAMER! Skills Used
* Customer service
* Head trainer on site
* Handle front and back of store.
* Controlled all productivity with hours
Education
High school diploma
G.E.D. - Houston, TX
January 2007 to February 2008
Skills
• ASE
• Brake Repair
• Suspension
• Alignment
• Transmissions
• Mechanic Experience
• Automotive Diagnostics
• Vehicle Maintenance
• Automotive Repair
• Oil Change
• Tire Service
• Mechanical Knowledge
• Welding
• Delivery Driver Experience
• Blueprint Reading
• Facilities Maintenance
• Food Industry
• Sales
• Customer service
• Assistant manager experience
• Supervising experience
• Service sales/ Front office service (7 years)
• Diesel Engine Repair
• Handyman experience
• HVAC
• Auto service management
• Manufacturing
• Service Technician Experience
• Security
• Management (3 years)
• Organizational skills
• Warehouse experience
• Communication skills
• English
• Computer literacy
• Microsoft Office
• SAP
• Warehouse management
• Analysis skills
• Warehouse management system
• Order fulfillment
• Quality control
• Shipping & Receiving
• Warehouse Supervisor Experience
Languages
• English - Fluent
Certifications and Licenses
State Inspection license
July 2010 to Present
State Inspection license
Can also do dyno Inspection
Ase brakes certificate
March 2015 to Present
Steering and suspension
Heating and cooling
Motor Vehicle Inspection License
Air Conditioning Certification
Pallet Jack Certification
January 2015 to Present
Driver's License
January 2005 to Present
Forklift Certification
January 2022 to Present
Been using forklift in automotive industry for years Scissor Lift Certification
Additional Information
Recently went back to Natioal Tire And Battery. And starting moving up to management position. Became a sevice Manager. Supervised multiple employees. Now I live in Indiana Indianapolis and here for a new start
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