Customer Service Delivery Driver
Resume:
Jessica Dodson
Driver
Carrollton, GA *****
**********@*****.***
Energized, focused, and dedicated driver. Learn quick and enjoy the works. Authorized to work in the US for any employer
Work Experience
Delivery Driver
Infinite Miles-Fairburn, GA
March 2024 to Present
Worked with two different Amazon dsp
Amazon Delivery Driver
Transnet LLC-Fairburn, GA
May 2023 to March 2024
Amazon driver, experienced with handheld, ementor, loading, driving, and trainer. Insurance Agent/Customer Service Representative
Great Southern Agency-Carroll County, GA
November 2020 to July 2022
I worked as a customer service rep. Along with being a part of the back up and support team for the agents while they were out prospects.
I was in constant close contact with the clients on a regular bases. i worked with them with the following: payments, quoting, binding, following up and remarketing to find the best coverage for them. Also, answered their questions and educated them on their insurance options that are available. Agent/team member
State Farm Mutual Automobile Insurance Company-Villa Rica, GA May 2017 to November 2021
Everyday, I reach out to prospects to offer State Farm options to protect them and their families with a full range of insurance options. Options including auto, fire, supplemental health, life, and bank options. I build lasting relationships based on trust and communication. I do this by reaching out to new possible clients, old customers to win back or retain, and by asking for referrals. On a daily basis, I am reviewing accounts to make sure we have everything in place, find pivoting points, and possible discounts. I am mainly sales, however, I do cross over to service on occasion. Sales agent
Direct General Auto Insurance-Douglasville, GA
October 2015 to May 2017
i was responsible for half on the estimated premium for the office. On a daily basis, I provide quotes for perspective customers for personal auto, term life insurance, commercial auto, homeowners, and renters insurance. I worked on quote follow up, called customer for due or late payments, call canceled policies and expired renewals to regain premium. I work with underwriting to solve customer issues. I had a high rate binding auto policies with a high percentage of attachment rates. Education
Graduated high school with Double Seal Tech Prep/College Pret Central Carroll High School - Carrollton, GA
September 1997 to May 2001
Skills
• Currently P&C and LIFE licensed, Excellent time management, Great customer service, Goal oriented, Multi-tasker, Hard working, Marketing skills, Eager to learn, Energetic, Enthusiastic, Motivated, Computer Literate (10+ years)
• Insurance Sales
• Account Management
• Cold Calling
• Sales Management
• Salesforce
• Telemarketing
• Financial Services
• CRM Software
• Outbound Sales
• Communication skills
• Customer service
• Sales
• Driving
• Organizational skills
• Time management
• Microsoft Office
• Microsoft Excel
• Microsoft Word
Certifications and Licenses
All insurance licenses
January 2022 to January 2024
Accident & Sickness
Property & Casualty
Life and Health
Insurance Producer License
Property & Casualty License
Life Insurance License
Additional Information
April Golden 770-***-**** Friend
Bradford Hegler 770-***-**** Agency Owner
John Vandiver 404-***-**** Agent
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