Front Office Customer Service

ROOWITA A.BEARDMORE

***** ***** ******* *** Jacksonville, FL 32218 * Cell: 904-***-****

Email – **********@*****.***

HIGHLIGHTS OF QUALIFICATIONS

Honest, reliable & conscientious worker with ability to assume responsibility.

Team player with excellent communication skills, strong ethics and motivation.

Proven ability to be effective in various positions to career goals.

Provide excellent customer service to diverse populations.

Certificates and Awards received through the Navy Exchange

EMPLOYMENT HISTORY

Picker/ Shipping and Receiving 10/2021 -03/2023

Medical Supplies, Jacksonville, FL

Picked and packed items. Responsible for unloading and stocking freight. Responsible for finding items on shelves or rooms using barcodes or serial numbers

Gathered products to fulfill orders, pack and wrap items before placing into envelopes or boxes for safe delivery.

Keeping incoming stock away, taking inventory and reporting shortages. Keeping records of incoming and outgoing shipments. Picking orders as requested by management. Sealing and tagging container, confirming accuracy of orders and signing tickets to confirm.

Maintained and processed all paperwork records according to procedures

Reviewed picking list to ship for correct items.

Operated forklift and cherry picker.

Night Auditor 02/2009 -03/2011

Fairfield Inn, Jacksonville, FL

Greet guests, take reservations, run night audit reports. Perform end-of-day accounting task and overnight front desk duties.

Assisting late-night guests, processing check-outs and address other guest requests. Answer all incoming calls.

Assisting guests throughout complaints. Contributing to the development of customer satisfaction.

Focused on providing customer service and building relationships to ensure guest needs were attended to promptly.

Auditing, reconcile, and balance daily financial activities. Handling cash register.

Responsible for verifying all revenue and expenses were claimed, preparing reports for the next day’s work for housekeeping. Supervised front desk and lobby operations.

Guest Relations Clerk 02/2008 -01/2009

Residence Inn, Jacksonville, FL

Greet all guest in manner, Promote hotel amenities, conveniences, and program offered.

Responding quickly and efficiently to guest concerns. Answer all incoming calls

Assisting guests throughout the check-in/check-out process and complaints. Contributing to the development of customer satisfaction.

Focused on providing customer service and building relationships to ensure guest needs were attended to promptly.

Took inventory and examined merchandise to identify items to be reordered or replenished. Handling cash register.

Supervised front desk and lobby operations.

Cake Decorator 08/2005 - 11/2006

Winn Dixie, Jacksonville, FL

•Adapted the quantity of ingredients to match the amount of items to be baked.

•Applied glazes, icings, or other toppings to baked goods, using spatulas and brushes.

•Combined measured ingredients in bowls of mixing, blending, and cooking machinery.

•Decorated baked goods such as cakes and pastries.

•Took and prepared special orders consistently and accurately.

Cashier 05/2003 - 05/2005

Navy Exchange, Jacksonville, FL

•Identified prices of goods and services, tabulated bills using cash registers and optical price scanners.

•Issued receipts and change due to customers. Cashed checks for customers.

•Maintained clean and orderly checkout areas. Greeted customers entering checkout line.

•Received payment by cash, check, credit cards, vouchers, or automatic debits.

•Stocked shelves, and mark prices all items on shelves.

Night Shifts Stocker 01/2002 - 4/2003

Commissary, Jacksonville, FL

•Cleaned display cases, shelves, and aisles.

•Set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.

•Received, opened, unpacked and issued sales floor merchandise.

•Stocked shelves, cases and tables with new and transferred merchandise.

• Took inventory and examined merchandise to identify items to be reordered or replenished.

EDUCATION

High School Diploma (English), Ghim Moh Sec School; Singapore

SOFTWARE/ SKILLS.

Microsoft Office (Word, Excel ) Typing Speed: 30 wpm

LANGUAGE SKILLS

Ability to speak, read, and write fluent English ( Malaya, Indonesian )

REFERENCES

Available to request.

Contact this candidate