Administrative Assistant
Resume:
Melanie Menkevich
Minneapolis, MN 55412
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TECHNICAL SKILLS:
Proficient systems including in Microsoft BAS Office, software, including Zoho, Field Teams, routes, Microsoft and Citrix Dynamics Team software. SL, multi-line phone SOFT SKILLS:
Experience Detail oriented, with strong data entry, organizational, and excellent project verbal planning, and written and communication time management skills. skills. EXPERIENCE:
Schedule Coordinator
BOGO Pest Control
March 2024- Present
● Maintain and organize schedules for eight technicians
● Schedule appointments by matching customer needs with technician specialties
● Answer high incoming call volume
● Maintain accurate appointment records
● Prepare and send invoices to clients
● Schedule team and management meetings
● Take ownership of main client email inbox
● Determine specific treatment type dependent on customer needs
● Ensure all complaints are addressed with empathy and a sense of urgency
● Communicate with technicians in the field to answer any questions
● Work closely with management to develop and implement new procedures Engagement Specialist -temporary
MOBE
December 2023-February 2024
● Make 100+ outbound calls per day
● Thoroughly explain MOBE program
● Identify client goals for success
● Match clients with health guides whose specialties align with client goals
● Ensure accurate record keeping
● Follow up with leads on a regular schedule
● Contact and re-engage inactive clients
Legal assistant
Walker and Walker Law Offices
March 2023-October 2023
● Organize and process correspondence received from all four offices within the firm
● Enter client information and set appointments using Zoho CRM
● Act as liaison between clients and attorneys
● Answer and compassion and resolve for all approximately clients thirty incoming calls per day with respect
● Prepare and distribute various legal documents with accuracy and efficiency.
● Participate in ongoing continuing education and skill development Client Service Specialist
Tamar Fink Wealth Management
January 2022-November 2022
● Act as primary point of contact for agent calls, emails, and requests
● Maintain an efficient system for completion and delivery of client’s Annual Reviews
● Complete death claims in a compassionate, yet thorough and timely manner
● Prepare and file all policy change requests
● Follow requests up with insurance carriers on a regular basis to ensure efficient processing of
● Work with clients to explain aspects of their policies and claims
● Work with insurance carriers to run a wide variety of illustrations for clients
● Enter all inforce client information into appropriate software programs Sales Coordinator
Direct Source Inc. September 2014 – May 2015
● Act as primary inside point of contact for assigned tier one retail accounts
● Communicate email frequently with assigned clients on the status of orders, via telephone and
● Work with vendors to ship product in order to meet customer timelines
● Develop strong product knowledge base specific to customer needs.
● Data enter and process new Purchase Orders on the day they are received Customer Support Representative
Otterology.com June 2014 – September 2014
● Respond to service tickets in a timely, thoughtful manner
● Work with website developers to find elegant solutions to customer concerns
● Create exciting, informative website content and marketing materials
● Engage active subscribers in a dialogue in an effort to enhance our service
● Create and maintain customer database
Dispatcher/Operator
American Security LLC November 2012 – September 2014
● Direct high volume of calls using BAS phone system
● Dispatch security alarm, emergency building maintenance and HVAC response
● Access client account information using Citrix Team software
● Create and manage maintenance work orders
● Schedule conference calls for three different companies
● Keep detailed log of daily calls and activities
● Maintain security of client account keys for over 100 locations Administrative Support
American Security LLC November 2012 – September 2014
● Work and requested closely with documents human resource to visiting team employees to provide necessary paperwork
● Greet badges visitors as necessary in lobby area, inform office staff of guest arrival, and issue access
● Enter paper applications into computer database
● Complete and laminations, various mailing tasks for correspondence, office personnel and including filing documents making copies Executive Assistant
Antidote Photo LLC October 2010 – November 2012
● Manage and maintain schedule for Director of Photography
● Schedule client meetings
● Create and send invoices
● Manage schedule for assistant photographers
● Communicate with printing vendors
● Make all travel arrangements
● Maintain office supply inventory
Server
Red Lobster February 2011 – October 2011
● Welcome guests into restaurant
● Quickly and accurately take and place food orders
● Communicate effectively with guests, and resolve issues with empathy
● Complete multiple transactions accurately
● Provide preparation thoughtful answers to guest questions about menu items and food EDUCATION:
Anoka Technical College 2016-2017
Jefferson State Community College 2008- 2009
Minneapolis Community and Technical College 2005-2007 HONORS/AWARDS/PROFESSIONAL GROUP ASSOCIATIONS
● Academic Honors Scholarship while attending Jefferson State Community College
● Active regarding member legislative of the decisions Survivor's surrounding Advisory Group, those affected reporting by to domestic Governor violence
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