District Manager/General Manager
Resume:
William Smalls
Houston PA *****
*****.********@*****.***
SENIOR MANAGEMENT PROFILE
District Manager · General Manager·
Accomplished, self-motivated professional with a record of success overseeing restaurant management operations across a number of different companies with a wide range of volume and revenue yearly earnings. Acumen and love for business strategy, goal setting and marketing, employee and management development, and strong focus on customer service with a demonstrated ability to generate tangible revenue and profit growth. Skilled in financial management, including forecasting, budgeting and P&L management. Strong leadership skills complemented by hands-on management style; adept in recruiting, training and developing team members to consistently achieve performance objectives. Available to travel and/or relocate. Core Competencies and Strengths
· New Business
Development
· Business Strategy
· Forecasting /
Budgeting
· Cost
Control/Reduction
· Food and LBW Cost
Control
· Labor Cost Control
· Management
Recruiting
· Mentoring and
Coaching
· Performance
Management
Professional Work Experience
Company 1
Worked in higher-level district management capacity for RMG Brands, a multiunit restaurant group with 7 locations in Pittsburgh PA. District Manager (Apr 2023-Current); Pittsburgh PA Hold P&L responsibility for 4 store operations in Downtown Pittsburgh. Led team of 10 managers ensuring achievement of period sales growth and other company objectives. Responsible for day-to-day operations, developing marketing strategies with management teams to achieve positive growth, managing forecasts and schedules, and working with maintenance to maintain facility R&M efficiency and facility appearance. Key Achievements:
● Instrumental in driving same-store annual sales growth and improving labor costs results within a 3 month period and maintaining positive results
● Continually monitor sales trends, singling out top-performing stores to foster competitive spirit within the group. Set up operations meetings to go over weekly opportunities and upcoming events for the region that impact sales. Company 2
Worked as a General Manager for Cadillac Ranch, a part of Landrys Corporation.
General Manager (July 2020- Apr 2023); Pittsburgh PA I manage all restaurant operations. I'm proficient in managing restaurant financial reports and controlling labor and spending to meet the company's profit goals. I delegate duties and support all dept managers in achieving company standards inside their depts to achieve the highest level of success for the restaurant. I upheld all company and health dept standards of food safety, food quality excellence, and BOH and FOH cleanliness standards. I helped my team find the best quality team members and demand everyone uphold all company standards and guidelines for treating each other with respect and dignity. I mentored and promoted multiple managers to higher roles inside the company. I demanded and participated in providing superior customer service to meet and exceed company profitability goals. Key Achievements:
● Increasing sales 8% in the first 6 months during my tenure as GM.
● Mentored the promotion of 3 managers to higher positions
● Improved employee retention during my tenure with the company Company 3
Worked as a Manager for Longhorn Steakhouse, a Darden company Dept Manager(Jan 2011- July 2020): Pittsburgh PA
Service and Bar Manager: scheduling, FOH communications of desired goals and achievement through coaching and 1-on-1s when necessary, driving customer service, interviewing, all admin duties. Kitchen Manager: food quality mgmt., food cost mgmt., scheduling, controlling BOH labor costs, kitchen sanitary standards, weekly ordering food and smallwares control, inventory, interviewing, daily admin duties, and orientation. Key Achievements:
● Successfully learning all aspects of all Dept Manager duties
● Getting nominated for the GM development program EDUCATION
East Carolina University, Greenville NC
Mount Olive College, Mount Olive NC
New Bern High School, New Bern NC
Computer Skills: MS Word and Excel, Windows
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