Program Analyst Administrative Support

Felicia F. Piazza

** **** ******

Silver Creek, NY 14136-1445

Phone: 716-***-****

Email: ***************@*****.***

Work Experience:

Program Analyst

U.S. Dept. of Housing & Urban Development (HUD) (This is a Federal job) 300 Pearl Street

Suite 301

Buffalo, NY 14202

11/1987 - Present

Duties, Accomplishments and Related Skills:

* Provide a cursory review of marketing plans and preparing the checklists to make sure that properties provide fair, safe and sustainable affordable housing for the community and to be free of any form of discrimination.

* Perform analysis and provide technical assistance on assignments related to Multifamily Housing Programs and Administrative support to the Project team.

* Knowledgeable in a wide range of policies and procedures regarding the origination and servicing of FHA multifamily mortgage insurance programs.

* Engage with walk in visitors and telephone calls from clients on matters of policy or technical nature requiring personal attention.

* Assist and conduct research and studies of processes and procedures as assigned by management.

* Set up to assist the Team with long and short range projects to establish strategies and deadlines to achieve HUD's mission to provide and sustain quality, affordable, safe and decent sanitary housing.

* Knowledge of Word, Excel, IREMS, Power Point, and our own in house data bases and programs.

* Effectively can manage my duties and establish goals and priorities and objectives related to the assigned workload. Complete over all general support duties as assigned by management. Assist Account Executives and Supervisor when necessary.

* Log and process electronic mail for the Northeast region via the electronic mail system and also log outgoing mail for the Account Executives via the electronic system.

* Print, check and analyze data reports and prepare technical documentation including charts, reports and monthly updates to appropriate staff.

* Provide feedback to management and Account Executives on directives and strategies to implement various systems on reports and duties to make work flow and meet deadlines, goals and HUD's mission to provide and maintain sustainable community’s to serve the low income residents of the community.

Supervisor: Laurie Beardi/716-***-****)

Okay to contact this Supervisor: Yes

Education:

Erie Community College Buffalo, NY United States.

Associate's In Liberal Arts and Science

Graduated: September 2005

Major: General Studies & Liberal Arts and Science

Minor: Early Childhood Education

References:

-Kimberly Carmichael/716-***-****

-Tammy Muffoletto/716-***-****

-Karla Wayne/716-***-****

-Daryl Nazareth/443-***-****

Additional Information:

-Volunteered to serve and hand out information on HUD programs at the local Housing Conferences, County Fairs and VA Workshops over the past 35 years. To reach out to our most vulnerable clients whom might need housing assistance.

-Union Secretary to AFGE Local #3367 from 2007-2018

-Outstanding Performance Ratings- FY 2023, FY 2022, FY 2021, FY 2020, FY 2019, FY2018, FY 2017

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