Customer Service Data Entry
Resume:
Rhonda A. Hetrick
***********@*****.***
SUMMARY
Looking for recruiter, collections representative,data entry, customer service, call center, staffing, recruitment, management or an office setting or remote which will utilize my administrative and customer service experience.
Customer Service Representative
Momentico Marketing
Boca Raton, Fl
Nov 11, 2020- Present
Customer Service, Collections, Sales Rep for a Medicare Advantage Sales Company, Call Center Customer Service, Sales, Escalation, Retention Specialist, Order Processing, Data Entry, Insurance Verification, all of which is performed in office as well as remote. We speak with individuals that have expressed interest in purchasing Medicare Advantage plans such as United Healthcare, WellCare, Humana Etc . Helping the Medicare Recipient choose the best Advantage plan to fit their needs.
Corporate Recruiter
RCI Recruitment Solutions
July 9, 2019- May 5, 2020
Recruited Candidates Nationwide through several avenues for Full Time Permanent Positions with such companies as FedEx, Colorado Children’s Hospital, Sav-A-Lot, Emerson Automation Solutions, WFS, HSS Security Services, Gerber Life Insurance, CoreCivic Security Monitor Systems, AT+T, Life Care Centers Of America, Milestone Environmental, Woodward Aerospace, Mastronardi Produce, Rico Equipment, Claas Omaha, Touchstone Medical Services, Trulite Glass and Aluminum Services, Haven Behavioral Healthcare, Panera Bread Corp, Cheesecake Factory Corp, Comanche County Memorial Hospital, Helgeson Welders, Transcor America etc. -
Collections Agent
National Auto Protection
May 2017- July 2019
Worked in the Collections Department for aan Auto Warranty Company calling individuals that have missed monthly payments on their Auto Warranty and securing those payments with a 97% success rate.
Recruiter/Customer Service Rep
ACG
Boynton Beach, FL.
May 2015- 2017
Recruiter, Customer Service Rep, Collections Agent, Call Center Team Lead, Call Center Customer Service, Outbound +Inbound Sales, Quality Control, Tech Support, Escalation, Retention Specialist, Order Processing, Data Entry, Pharmaceutical Sales, Insurance Verification, Scheduling Patient Appointments all of which is performed in office as well as remote
Hair Salon Manager
Scarlett O’Haira’s Salon
West Palm Beach, FL
May 2011 – May, 2019
I was the Salon Assistant and promoted to Salon Manager for a total of 8 years. I was in charge of all appointments, taking care of the clients, and in charge of the general management of the salon. I took care of all ordering of supplies and products, All front desk administrative duties, bookkeeping, payroll, all monies that went in or out of the salon and the day-to-day operations.
Customer Service Rep
ACG, Boynton Beach, FL May 2011- May 2013
Collections, Onboarding, Admin, Call Center Team Lead,Customer Service, Outbound +Inbound Sales, Quality Control, Tech Support, Escalation, Retention Specialist, Order Processing, Data Entry, Collections,Pharmaceutical Sales, Insurance Verification, Scheduling Patient Appointments all of which is performed in office as well as remote.
REFERENCES
David Riggleman
Former Employer
Mark Glas
Director of Operations
Home Is Where The Heart Is Inc.
Rick James
Former Owner Coby Jacks
Sandra Lee Mills
Recycling Manager Solid Waste Authority
Roxanne James
Former Owner Coby Jacks
Sonja Bennett
Former Employer at Scarlett O’Haira’s Salon and Co
Mike Moore
Owner of RCI Recruitment Solutions
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