Administrative Associate
Resume:
Kayla Venegas
Puyallup, WA
********@*****.***
Enthusiastic team player works well both independently and within team settings to achieve goals. Confident individual bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty and creating positive customer experiences.
Work Experience
Front Desk Clerk
Niwas inn - Fife, WA
April 2021 to September 2022
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Answered multi-line phone system and enthusiastically greeted callers.
• Developed and maintained positive relationships with guests for satisfaction.
• Kept accounts in balance and ran daily reports to verify totals.
• Collected room deposits, fees, and payments.
• Monitored security cameras to maintain safety and security of guests and hotel. Shipping Clerk
Smart Warehousing - Sumner, WA
June 2018 to September 2019
• Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
• Completed basic mathematical calculations to check weights and dimensions of shipments.
• Packed, secured, labeled and applied postage to materials to prepare items for shipment.
• Utilized forklift, cherry picker and electric palet jack to load, unload, transport and store goods.
• Accurately billed appropriate accounts through company's shipping program.
• Personally preformed inventory counts and reports to ensure efficient work environment. Front Desk Receptionist
Social Treatment Opportunities Program - Tacoma, WA January 2017 to December 2017
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Scheduled, coordinated and confirmed appointments and meetings.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Organized, maintained and updated information in computer databases and paper filing systems.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate all requests.
• Sent and received important paperwork via fax machine. Education
High school diploma
Franklin-Pierce High School - Tacoma, WA
September 2006 to June 2009
Skills
• Punctual and Reliable
• Attention to Detail
• Positive additude
• Multitasking
• Multi-Line Phone System
• Interpersonal Skills
• Organizational Skills
• Task Prioritization
• Front Office Support
Certifications and Licenses
Road maps to success training
October 2016 to Present
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