Cyber Security Technical Support

KENNETH FINCH

*** * *****, ** ******, TX *****, *8121 United State 830-***-**** *****.*********@*****.*** Summary

Dedicated Cyber security Analyst with 3 years of experience in protecting organizations from cyber threats. Skilled in security analysis, risk assessment, vulnerability management, and incident response. Proficient in using security tools and technologies to detect and mitigate security breaches. Strong knowledge of compliance requirements and best practices. Excellent problem-solving and communication skills with a commitment to continuous learning and staying updated with the latest cyber security trends.

Skills

Cyber security Fundamentals

Security Analysis

Risk Assessment

Vulnerability Assessment

Penetration Testing

Security Policies and Procedures

Encryption Technologies

Compliance

Authentication and Access Control

Security Architecture

Forensics

Threat Intelligence

Security Awareness Training

Cloud Security

Incident Response

Network Security

Security Monitoring

Mobile Security

Communication Skills

Continuous Learning

Security Tools

Experience

Technical Support 02/2022 to 05/2023

Asurion 1101 Church Street Nashville, Tennessee 37203 United States United States

Demonstrated expertise in troubleshooting a wide range of technical issues, spanning from simple software glitches to intricate network or hardware failures.

Recorded and tracked customer interactions, technical issues, and solutions provided while maintaining accuracy.

Enhanced customer knowledge towards efficient usage of software applications, hardware devices, and other technical products.

Teamed up with other technical support members, engineers, and developers to find solutions for challenging problems.

Driver 02/2019 to 08/2020

Mesa Natural Gas Solutions Evansville, WY USA

Achieved proficiency in using GPS or maps to ensure adherence to traffic laws and regulations during safe vehicle operations.

Executed transportation services with a focus on punctuality and safety, guaranteeing the timely and secure delivery of passengers and goods

Maintained professional customer interactions, facilitated loading/unloading of goods, and delivered aid throughout transit.

Ensured the maintenance of detailed documentation of transportation logistics. Driver 09/2018 to 02/2019

5J Oilfield Services Pleasanton, TX USA

Enforced compliance with transportation laws, including those set forth by the DOT, for cargo transport.

Efficiently communicated and reported all truck and cargo-related incidents promptly to management.

Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.

Ensured accurate load information and confirmed optimal travel routes through comprehensive pre-trip inspections.

Driver 09/2017 to 09/2018

CUDD Energy Services Pleasanton, TX USA

Maintained a safe working environment by adhering to safety standards, wearing seat belts, and following company policies and procedures.

Ensuring efficient communication with all parties involved in coordinating schedules, reporting incidents, and updating delivery statuses.

Efficiently loaded and unloaded goods, demonstrating excellent service to passengers or clients.

Developed effective strategies for reaching destinations on schedule by analyzing factors like traffic congestion, adverse weather conditions, and road closures.

Shop Foreman 09/2016 to 08/2017

Frank Henry Equipment Cibolo, TX USA

Managed daily activities in the shop including monitoring workflow and assigning tasks to meet production deadlines.

Conducted inspections to address any issues or defects and ensure compliance with quality standards and specifications of products or services

Managing inventory levels, ordering supplies as needed, and maintaining accurate records of stock levels and usage.

Ensured all tools are in good working condition by coordinating maintenance and repair of shop equipment, supporting smooth operations

Commissioned Insurance Agent 06/2016 to 09/2016

American Income Life Insurance Company

10000 San Pedro Avenue San Antonio, Texas 78216 USA

Conduct in-depth analyses of clients' financial circumstances, risk threshold, and coverage demands to assess their insurance needs.

Clearly communicated insurance policies, coverage options, premiums, and benefits to clients to ensure understanding.

Achieved high sales numbers by skillfully presenting insurance product benefits and adapting solutions to match individual client needs.

Aided in providing ongoing customer service and support through assistance with policy renewals, updates, and claims processing.

Warehouse Manager 03/2006 to 05/2016

Process Improvement Besser-Appco, Alpena, MI, USA

Demonstrated strong organizational skills by overseeing inventory operations such as receiving, storage, and distribution of goods.

Implement efficient warehouse processes and procedures to optimize workflow, minimize errors, and reduce costs.

Maintained compliance with safety regulations, creating a safe working environment and overseeing the correct handling and storage of hazardous materials.

Maintained efficient warehouse operations by overseeing the maintenance and repair of equipment such as forklifts, pallet jacks, and conveyor systems.

Maintenance Shop Foreman 06/1997 to 11/2005

United States Army T.J. Mills Boulevard Fort Hood, Texas 76544 USA

Ensured optimal working condition of various equipment, vehicles, and machinery through effective coordination and execution of maintenance procedures.

Oversaw the adequacy of stock levels by monitoring and adjusting inventory as needed for smooth operations.

Enforcing safety protocols and procedures to ensure a safe working environment for maintenance staff while adhering to regulatory requirements.

Identified and diagnosed mechanical issues, taking immediate action to resolve problems and minimize equipment downtime.

Education and Training

Bachelor's Degree: Cyber Security 05/2024

Champlain College Burlington, Vermont 05401 United States Accomplishments

2 - Army Achievement Medals

2 - Good Conduct Medals

Global War on Terrorism Medal

Army Accommodation Medal

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