Customer Service Financial Services
Resume:
Ethel L
Cuffie
**** ******** ** ******* ***** Carolina 29040
Home: 803-***-**** Email Address: ***********@*****.*** Objective: To use past and present skills and experience to obtain gainful long-term employment.
Licensed:
SC State License Department of Insurance:
License type: Insurance Producer
Line of Authority: Accident &Health or Sickness, Life Florida Department of Financial Services
Non-Res Life &variable Annuity
Plus 49 other states
Certificates:
A+ Certification 3 Weeks
Medical Coding
Medical Terminology
Knonos (timekeeper)
Education:
Saint Leo University: Associate degree Shaw AFB
Major: computer Information System Sept 2000-June 2006 Central Carolina Technical College Sumter SC
Certificate: Medical Terminology March-June 2000
Medical Coding
Experience:
Nexrep/Teladoc Health May-2023- Present
Customer Service Rep:
• Assist member and non-member with requesting virtual visits to speak to provider
• Verify member coverage and benefit provider
• Assist members with registering their account
• Assist members with updating medical records
• Assist with processing payments
Teleperformance/UHC/Humana July-2020- Dec 2022
License Insurance Sales Agent
• Answer all inbound calls and any AEP questions
Member may have concerning Medicare coverage
• Review members plan coverage to ensure
That it is still the best fit for medical and prescription Drug coverage
• Review all extra benefits with member
• Enroll member in best plan based on
Health changes for the new year
Henderson –Locke/AIL June 2020- July 2020
Independent Agent
• Sell and Promote Life Insurance
• Present clients with free offers
• Complete Client Application
Wells Fargo Bank
CSR/Phone Banker: Columbia SC
July-2011- Nov 2014
• Product Sales
• Account Review
• Explain charges and services
Teleperformance/DirecTV
Columbia SC
CSR/Billing Feb-2009 June-2011
• Detail customer billing using a bill ledger
• Explain monthly charges and programming cost
• Educate on programming and rebate credits
• Accept and process and payment
Teleperformance Bellsouth/ AT&T Columbia,SC
CSR/Help desk Tech Support
May 07 July2009
• Troubleshoot any and all computer and DSL issues business and residential customer may have
• Take supervisor call as requested by customers
• Assist with maintaining AT&T hardware and software
• Schedule appointments as needed
• Assist with new service orders
Tuomey Healthcare System Sumter, SC
Secretary Oct-2003-Feb 07
• Data Entry
• Maintain database
• Schedule staff Meeting
• Timekeeper (payroll)
• Schedule staff viewing of mandatory policies and video
• Collect and update Policy and Procedure Manual as new laws come available
• Create and graph charts and track yearly trends and progress
• Compose and revise memos and forms
• Maintain and effective and open line of communication between Health Reach and other Departments
• Order supplies and equipment
• Complete reports and deliver reports to the proper personnel promptly
Bosch Braking System Sumter SC
Production Tech/Team Coordinator Aug86 Sep03
• Production assembly
• Stock production line
• Conduct hourly QC checks
Team Coordinator 1990-2003
• Oversee production
• Maintain an open line of communication between
supervisor and employees
• Responsible for the appropriate training and up training of all operators
• Responsible for quality production
• Locate, repair and log defects on assembly line
• Set up machines utilizing knowledge of machine
operation
Relevant Skills
• Communication Skills: Excellent written and verbal skills. Active listener with the ability to summarize and interpret information previously communicated.
• Interpersonal Skills: Self-motivated individual with an innovative personality, having the ability to easily adapt to change and work harmoniously with others.
• Leadership Ability: The ability to prioritize and manage time effectively. Proactive in setting and implementing plans which assists with goal achievement.
• Technology: Proficient in Microsoft Office, Word, PowerPoint and Excel.
Contact this candidate