Certified Nursing Assistant

Cherlyn Garrett

832-***-**** ****************@*****.***

Work Experience

Caregiver for Elderly

Angels at Home Care - Topeka, KS December 2018 to April 2021

• Monitors patient condition by observing physical and mental condition, intake and output, and exercise. • Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands. • Assists patients by providing personal services, such as, bathing, dressing, and grooming.

• Helps patients care for themselves by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene. • Helps family members care for the patient by teaching appropriate ways to lift, turn, and re-position the patient; advising on nutrition, cleanliness, and housekeeping.

• Records patient information by making entries in the patient journal; notifying nursing supervisor of changing or unusual conditions. • Maintains a safe, secure, and healthy patient environment by following sepses standards and procedures; maintaining security precautions; following prescribed dietary requirements and nutrition standards;

• Updates job knowledge by participating in educational opportunities.

House Manager/Office Manager

Larry's Lakehouse - Katy, TX June 2016 to April 2018

• Maintain the building and its facilities ● Help create a positive environment for patients in care and their families and friends who visit. ● Help monitor the medical and nutritional needs of these patients. ● Bathe and dress patients ● Serve meals and help patients eat ● Take vital signs ● Turn or reposition patients who are bedridden ● Collect information about conditions and treatment plans from caregivers,

• Payroll/Scheduling/ordering

nurses and doctors ● Provide and empty bedpans ● Lift patients into beds, wheelchairs, exam tables, etc. ● Answer patient calls ● Examine patients for bruises, blood in urine or other injuries/wounds ● Clean and sanitize patient areas ● Change bed sheets and restock rooms with necessary supplies

PCA Personal Care Assistant

Colonial Oaks Retirement Center - Baton Rouge, LA December 2012 to June 2014

Caring for the elderly, disabled, and or sickly residents in our facility by providing compassionate, emotional and social support and companionship. • Assisting residents with personal care needs: bathing, elimination needs, transferring, dressing/ undressing, and ambulation together with any household tasks(e.g., making bed, changing linens, laundry, light, housekeeping, etc.) • Visually observe and monitor residents activity (every resident must be observed on 2 hour increments) • Conducts daily room inspections to ensure residents whereabouts and safety. • Maintain and a safe and comfortable environment for resident. • Host and participate in scheduled resident activities when approved by supervisor. • Report any changes in the resident’s condition and/or incidents to supervisor in timely manner. • Communicates important information to proceeding staff member. • Implements appropriate infection control practices. • Demonstrate appropriate judgment skills to be able to make independent decision in routine resident care matters. • Performed related duties as assigned by supervisor • making monthly patient care assistants schedules • completing new resident records/ monthly update

Customer Service Representative

NuComm International - Lafayette, LA December 2008 to May 2010

• Open and maintain customer accounts by recording account information • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution • Maintain financial accounts by processing customer adjustments • Recommend potential products or services to management by collecting customer information and analyzing customer needs • Prepare product or service reports by collecting and analyzing customer information • Contribute to team effort by accomplishing related results as needed • Manage large amounts of incoming calls • Generate sales leads • Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships of trust through open and interactive communication • Provide accurate, valid and complete information by using the right methods/tools • Meet personal/team sales targets and call handling quotas • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure

• resolution • Keep records of customer interactions, process customer accounts and file documents • Follow communication procedures, guidelines and policies • Go the extra mile to engage customers • Resolve customer complaints via phone, email, mail or social media • Use telephones to reach out to customers and verify account information • Greet customers warmly and ascertain problem or reason for calling • Cancel or upgrade accounts • Assist with placement of orders, refunds, or exchanges • Advise on company information • Take payment information and other pertinent information such as addresses and phone numbers • Place or cancel orders • Answer questions about warranties or terms of sale • Act as the company gatekeeper • Suggest solutions when a product malfunctions • Handle product recalls • Attempt to persuade customer to reconsider cancellation • Inform customer of deals and promotions • Sell products and services • Utilize computer technology to handle high call volumes • Work with customer service manager to ensure proper customer service is being delivered • Close out or open call records • Compile reports on overall customer satisfaction • Read from scripts • Handle changes in policies or renewals

Education

Certification in EMT Basic

Lonestar Community College - Houston, TX

January 2017 to May 2017

High school diploma or GED

Skills

Direct Care

• Office manager

• Human Resources/payroll

• Care Giver • Home Health • Home Care • CNA • EMT Experience • Senior Care • Infection Control Training • Vital Signs • Documentation review • Hospital Experience • Patient Care • EMR Systems • Critical Care Experience

Certifications and Licenses

Nursing Assistant

July 2007 to December 2022

EMT-B

October 2018 to October 2022

Contact this candidate